Southern Rock Restaurants Hiring for Senior IT Helpdesk Engineer -Tier II Job at Indianapolis, IN Full Time

SENIOR IT Helpdesk Engineer

The Senior IT Helpdesk Engineer’s core function is the responsibility for all aspects of the operations relating to installed and anticipated computer hardware, network systems, and data communications technologies. The position will provide Tier I and Tier II support for managed users experiencing problems. The Support Specialist is a versatile and highly motivated individual who will ensure the end users has the tools necessary to do their jobs. The positions responsibilities require independent analyses, communication and problem solving.

The Support Specialist is also responsible for understanding the needs, supporting all POS software and hardware to meet those needs, and installing that Point-of-Sale solution at the store locations. This includes site preparation, equipment staging, software configuration, actual site conversion for remodels and acquisitions, and new installation. This is a great opportunity to work directly with our restaurants, their employees, and support staff. On Site support and travel to store locations is required.

This is both a remote and in-person position.

ESSENTIAL JOB FUNCTIONS:

·
Provide tier 1 and 2 level support via remote access, telephone, email, and in-person correspondence

· Setup and install peripherals including but not limited to routers, phones, PC’s, printers, cameras, TV’s and laptops in person.

· Installation and maintenance of restaurant POS software

· Answer incoming end-user inquiries via telephone and email and solve problems including email, password reset, printers, networking, Microsoft Office, Office365.

· Ability to work independently and in a team environment in order to provide IT solutions for customer’s critical business systems·

· Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

· Utilize superior customer service skills

Competencies (Knowledge, Skills and Abilities)

· Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems and escalate issues when necessary.

· Knowledge of Microsoft Office applications.

· Aloha POS and QRS knowledge

· Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.

· Successful at working in a team culture.

· Excellent verbal and written communication skills.

· Ability to travel a must

· Ability to work independently yet within company guidelines

· High level of integrity, confidentiality, and professional maturity

· Ability to work flexible schedule/hours

Southern Rock Restaurants are one of the most rapidly growing fast casual restaurant concepts in the Country and you can bet that means lots of new opportunities

With a tag line like “Have Fun, No Regrets”, it’s obvious we like to have a great time at work – and our leadership is serious about managing high expectations and conducting business in a fun, respectful and highly ethical way. All of our managers, including our multiunit managers are hands on with our teams on a daily basis helping to raise the execution level of each manager and team member. We promote from within for many of our manager openings so opportunities for your growth are around every corner.
McAlister’s Deli offers a unique environment that fosters individual growth and rewards performance. We credit our success to our people and endeavor to promote an environment of personal development, creativity, and opportunity.

Job Type: Full-time

Pay: $80,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: On the road