CONSUL-VATION, INC Hiring for Help Desk Support Specialist Job at Carle Place, NY Full Time

Do you want to finally be part of a team of geeks that feels like a family? Are you ready for a career instead of just another job?

Consul-vation is excited to be expanding our stellar team!

Submit your resume and wow us with your cover letter now!

Here’s what we offer:

• exposure to diverse computer networking environments, utilizing different platforms.
• serving a broad base of client industries including entertainment, financial, travel, manufacturing, medical and professional services.
• the opportunity to strengthen your hands-on experience and be promoted to Senior Help Desk, Systems Engineer, Project Engineer, and Consulting roles.
• a position with unlimited growth opportunity with a team that heavily invests our resources into the training of our members.

You will:

• Demonstrate integrity, passion, curiosity, and drive
• Be able to effectively communicate in both verbal and written form to a technical and non-technical audience.
• Have proven customer service and follow-up skills.
• Have outstanding troubleshooting and problem solving abilities.
• Have strong organizational and prioritizing skills, and documentation skills.
• Be a self-motivated team member, with a passion for technology, and both mentored and independent learning.

Consul-vation, Inc. offers an opportunity to enrich your knowledge and experience in a fast-paced consulting and implementation environment. You must possess at least 2 years of experience supporting end-users in the following areas:

• Hands-on experience with TCP/IP.
• Windows user account management and exposure to Microsoft Active Directory.
• Knowledge of troubleshooting tools and applications such as anti-malware and built-in operating system or 3rd party diagnostic tools.
• Experience with productivity applications such as email, word processing, spreadsheets, web browsers, etc.
• Some experience with networking infrastructure such as routers, firewalls, access points and switches and their roles.
• Familiar with remote control software such as Remote Desktop, VNC, Splashtop, LiveConnect, DameWare, etc.
• Windows file sharing and printing.
• Must possess a solid foundation in computer science, including the necessary knowledge of computer history.
• Experience with a variety of popular hardware manufacturers and software vendors.
• Basic installation and troubleshooting of Windows Server 2012-2022 and Windows 10/11 platforms.
• Knowledge of legacy Windows 7 and earlier systems a plus.
• Some experience setting up/troubleshooting PC’s and servers with operating systems and applications.
• Linux and/or Mac, iPhone, Android knowledge a plus.
• Virtualization knowledge a plus.

Candidates who do not have the required years of experience should see our apprenticeship opportunities.

If you are outside the parameters of our requirements and still think that you should be considered, it is best to address that in the cover letter.

Annual Compensation:

Base Salary $40-55k + bonus & benefits, commensurate with skills, professionalism & experience.

Application Process:

At this time we cannot accept applications from candidates residing outside of the Long Island or New York City area. The applicant must have daily use of a car and possess a valid driver’s license for when ons-site client visits are required.

We cannot review any resumes received without cover letters.

We highly recommend that you review our Application Process & Tips at www.consulvation.com/careers and apply there through our system. Applications will be reviewed and candidates will be contacted only if their application includes a cover letter and demonstrates a fit for the position.

We look forward to hearing from you!

Pay: $54,503.00 – $59,577.00 per year

Ability to commute/relocate:

• Carle Place, NY 11514: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location