Shasta College Hiring for (Full-time) Information Technology Support Technician at Shasta College – Main Campus – Redding, CA, CA Full Time

Description of Basic Functions and Responsibilities

OVERVIEW
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000. The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average $393,000 vs. California state average of $770,000).

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor’s degree and for returning students to complete their Associate and Bachelor’s degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.

DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIESTo install, maintain and support District owned computers and peripherals as assigned; to assist faculty, staff and students with hardware, software and peripheral operations. Under limited supervision, this job class provides specialized computer user support services related to the effective and efficient use of the college computers, systems and peripherals. This job requires technical knowledge in the areas of computer hardware and operating systems as well as all major information systems used by the District.CLASSIFICATION: Range 36 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.SUPERVISOR: Director of Technology Support or designee

BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an employee assistance program (EAP).Employees have the option to contribute to:

Health Savings Account (HSA)

403(b) and 457 Retirement Plans

Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts

In addition, employees have the option to purchase:

Disability Income Insurance

Cancer Insurance

Life Insurance

Accident Only Insurance

Critical Illness Insurance

For more information regarding Employment and Benefit Policies, please view the Classified Employee Collective Bargaining Agreement.

Typical Duties, Knowledge and Ability

Essential Functions:Provide 1st level support for the District’s networked computer workstations and associated peripheral equipment used by students, faculty and staff both on campus and at distance education locations.Fosters effective and efficient utilization of computer resources in person, over the phone, via email, chat, or through the utilization of other modern communication systems.Installs and appropriately configure Windows, Apple, and mobile device operating systems and standardized application software onto the District’s computer systems; sets up network parameters to provide proper connectivity with campus servers and the Internet.Installs and sets up basic computer workstations, related equipment and software drivers for equipped devices; troubleshoots, diagnoses, and replaces system components and ensures the proper interconnection and operation of printers, scanners, and other peripheral equipment.Works with staff to assess needs and resolve technical problems or questions; researches answers and alternative solutions, and makes recommendations.Utilize remote tools to provide customer service while not being physically present.Participates in the evaluation and selection of software, computers, and related equipment. Answers questions and helps students, faculty and staff to effectively utilize District owned computer workstations and systems.Prepares and maintains documentation for computer and peripheral use; document knowledgebase information to support user self-service.Assists with the maintenance of inventory information on hardware and software and a library of device drivers and hardware/software documentation in collaboration with other Desktop support positions.Support District and community use of campus facilities with portable video projection and public address system installations, as assigned. Maintain performance standards through efficient use of the Districts help desk solution.Maintain a level of formal and self-training in order to remain effective and knowledgeable with current technology standards and codes.Knowledge of:Modern Windows, Apple and mobile device operating systems, hardware, and peripherals.Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection.Methods and techniques used in troubleshooting computer and network problems. Basic principles and techniques of operating system and software maintenance, licensing and backup.Asset management and change control processes.General principles of account management for Windows and Apple directory environments.Software tools used to remotely support personal computers.Research techniques to support staying current and for solving technical problems.Ability to:Effectively install, configure and troubleshoot desktop computer hardware, software, and peripherals and auxiliary equipment.Actively promote adherence to the District’s computer use policies as well as follow other District policies and procedures.Independently diagnose and resolve technical problems with end-users.Learn the proper operating procedures for all major information systems used by the District.Effectively utilize the District help desk solution.Work as call-center technician.Demonstrate appropriate time management skills.Effectively communicate in both oral and written forms.Work effectively and cooperatively as a member of a team and with those contacted in the course of work.Interpret and follow both verbal and written instructions accurately and pay attention to the quality of work produced. Effectively learn new concepts and technologies in the computer and networking field.Analyze problems, conduct independent research, determine effective solutions, and collaborate with others for successful results.Drive to off-campus District locations.Provide excellent customer service.Demonstrate a sensitivity to relate to persons with diverse social-economic, cultural, and ethnic backgrounds, including the disabled.Adhere to safety standards.Experience/Education

Education Required:A high school diploma – ANDOne year of college coursework in computer science or an equivalent combination of relevant education, certifications and work experience.Experience Preferred:Two years of experience performing related duties and responsibilities of this position. Hobbyist experience shall not apply.Other Required or Preferred Qualifications:While performing the duties in this class, the employee is frequently required to stand, walk, sit, stoop, and kneel. Also, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms and to talk and hear.Employee is occasionally required to climb, balance, crouch or crawl.The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move more than 75 pounds. Specific vision abilities required by this job include close vision and color vision as well as the ability to adjust focus. Work can occur in tight places that may be dirty. Microsoft Certified Solutions Associate certification is desired.California driver license required.Additional Information

Online Application with Additional Preferred Materials to be attached to application:Cover letter addressing criteria listed in the position announcementCurrent resumeCollege transcripts, if applicable (unofficial will be accepted at the time of application
Attention Applicants:After application has been submitted, all application materials will be screened.Internal candidates must also submit all required materials to be considered.Candidate evaluations will not be considered.Reference letters from any member of the Hiring Committee or Board Members will not be considered.Interviews will be by invitation only.Interviews may be by Zoom.The District does not reimburse for new hire moving expenses.New Classified Appointments will be placed at Step 1 on the Classified Salary Schedule and will graduate to the next step on July 1st if the hire date is before January 1st, with subsequent steps annually thereafter to a maximum fifth step.

Longevity pay in accordance with Section 8.8 of the Classified Employee Collective Bargaining Agreement.

The Shasta-Tehama-Trinity Joint Community College District (“Shasta College”) does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.