Shake Shack Hiring for Regional People Partner Job at New York, NY Full Time

Here at Shake Shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investors. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you’re looking for a deeply fulfilling, financially rewarding, and really fun career, you’re in the right place.

Regional People Partner

The Regional People Partner facilitates and manages employee relations while supporting and advising Restaurant Managers and Area Directors on employment legislation and people practices. This role reports to the People Resources Business Partner and is a supportive member of the People Resources team, helping Shake Shack to mitigate human capital risk through understanding and application of employment law.

Key Responsibilities:
Employee Relations (ER): Responds to, investigates, and resolves ER issues thoroughly and in a timely manner. Identifies trends and potential risk and escalates accordingly. Provides training on how to conduct investigations, proper documentation and when to escalate depending on the severity of the situation. Demonstrated ability to handle high volume of employee relations cases and prioritize based on level of severity and risk.

Management Guidance: Provides sound guidance with a compliance lens to managers on all HR-related questions and concerns ranging from progressive discipline and terminations to wage and hour inquiries, and policies and procedures. Advises and trains managers and supervisors in best employee relations practices and strategies to effectively manage conflict resolution. Develops further training as needed.

Wage & Hour Compliance and Training: In collaboration with the People Resources Business Partner, develops and facilitates HR training to drive compliance with all state and federal wage and hours laws, including Predictive Scheduling legislation. Exercises judgement to identify regional trends and gaps in understanding of local regulations to identify additional training opportunities. Helps to inform compliance requirements to configure and implement HCM enhancements. Maintains awareness of pending state/local legislation pertinent to the region.

Regional People Support : Serves as key contact for all Regional People inquiries. Works closely with Home Office in facilitating resolutions or redirecting appropriately to cross functional partners. Includes technical HRIS support in Workday and payroll-related support (in partnership with payroll team). Manages the interactive process accommodation requests in compliance with the ADA.

Auditing: Conducts HR audits across the region to drive awareness and accountability while tracking metrics and identifying opportunities for future training and process improvement.

Key Competencies:
Self-Development and Growth

Interpersonal Skills & Empathy

Effective Communication

Organization & Delegation

Knowing the Business

Driving & Delivering Results

Qualifications and Requirements:
Bachelor’s Degree in Human Resources, Law or Business.

5+ years’ related work experience, preferably in Hospitality or Retail.

Thorough understanding of state and federal employment laws with demonstrated ability to comprehend, interpret and apply the appropriate sections of applicable laws.

Training facilitation experience both virtual and in person.

Ability to remain professional, calm and persuasive in confrontational situations.

Hands-on experience with HR software – Workday experience preferred

SHRM-CP preferred.

Position based in NYC Home Office (hybrid 3 days a week in office/2 days a week work from home) and ad hoc travel in market (Travel up to 15% as needed).

Pay Range – $82,410.00 – $105,110.00

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we “Stand for Something Good.”

We are expanding across the U.S. and around the world! Join our #ShackFam

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.