San Anselmo Animal Hospital Hiring for Customer Service Representative Job at San Rafael, CA Full Time

San Anselmo Animal Hospital is looking for a Customer Service Representative to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of our clients and their pets. Pay rate is commensurate with experience in customer service and veterinary specific experience.

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answers or refers inquiries in a professional and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person, by telephone or online.
• Keeps patient appointments on schedule by notifying technicians of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts clients by anticipating clients’ and patients’ anxieties; answering clients’ questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Collects client charges, records and updates financial information, processes insurance claims. Serves as a liasion between the clinic and insurance companies to ensure the greatest coverage benefit for clients.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipates needed supplies; places orders for supplies; verifies receipt of supplies; schedules equipment service and repairs.
• Immediately alerts technicians and/or veterinarians about emergencies whether called in or walk-ins.
• Performs other related duties as requested.

Job Types: Full-time, Part-time

Pay: $20.00 – $23.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All unvaccinated customers are encouraged to wear a mask.

Ability to commute/relocate:

• San Rafael, CA 94901: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location