Rowan-Cabarrus Community College Hiring for Student Success Navigator at Salisbury, NC Full Time

Regular_0091384

Position Title::

Student Success Navigator

Classification Title:

Administrative Services Technician

Min Salary:

$34,324.18

Salary Type:

annual

FLSA:

NE = Non-Exempt

Position Summary::

Under general guidance of the Student Success Lead Navigator, the Student Success Navigator will provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with Rowan-Cabarrus, including providing information about courses, certificate programs, registering students via phone, fax, or any form of electronic communication. The Student Success Navigator will also assist in preparing appropriate forms and solving any enrollment discrepancies.

Other responsibilities include providing general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance. Input and ideas on methods to improve the student experience are also encouraged and welcome to enhance the overall process.

Required Education/Experience::

• High School Diploma or equivalent (G.E.D.), and two (2) years of clerical, customer service, or office experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred Education/Experience/Skills::

• Associate Degree in Business or related area is preferred.
• Higher Education experience is preferred.
• Multilingual skills are preferred. .

Department::

Student Success – Onboarding

Work Hours::

M-Th 7:30am – 7:00pm and Fri 8:00am – 5:00pm.

Posting Date::

08/30/2023

Closing Date::

09/29/2023

Open Until Filled:

No

Duty and Responsibility::

1. Provide preliminary assessments of an applicant’s enrollment readiness while maintaining a caseload of applicants and students. Proactively engage with applicants to develop an on boarding plan.

Duty and Responsibility::

2. Serve as the first point of contact for students, faculty, and community members at the Navigation Station (welcome desk), via email, and chat services.

Duty and Responsibility::

3. Demonstrate an excellent standard of customer carestudent engagement, delivering a professional, helpful, accessible and responsive applicant and student experience.

Duty and Responsibility::

4. Provide Lead Navigator with daily activity business reports that accurately document business activity at the center

Duty and Responsibility::

5.Performs other duties of a similar nature or level.