RMA Worldwide Chauffeured Transportation Hiring for CUSTOMER SERVICE REPRESENTATIVE / CALL CENTER REPRESENTATIVE Job at Remote Full Time

Job Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Excellent problem-solving aptitude and attention to detail
• Excellent written and verbal communication skills
• Ability to learn quickly and adapt within a changing environment
• Ability to work well in a collaborative team environment
• Exhibit time management skills and the ability to consistently multi-task daily
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• 3-5 years customer service experience in a call center setting.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

ABOUT RMA WORLDWIDE CHAUFFEURED TRANSPORTATION

RMA Worldwide is one of the largest providers of upscale Executive and Leisure Ground transportation companies in the world. Headquartered in Rockville, MD and with offices in Boston, New York, New Jersey, Baltimore, and Richmond, RMA has the work to provide its chauffeurs with hundreds if not thousands of trips per year with an income opportunity and benefits that are hard to match within the industry. Go online and take a look at our website at www.RMALimo.com .

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Location: US Remote