Rejuvenate Salon and Spa Hiring for District Manager of Customer Experience Job at Stuart, FL Full Time

District Manager

Rejuvenate Salon & Spa is seeking an individual for the role of District Manager* to help us enhance the lives of seniors by ensuring our salons operate with each resident’s best interest at heart as well as ensuring each salon is managed appropriately. All candidates must be experienced, care-giving, organized, and reliable. Experience in cosmetology is not necessary, but preferred.

This position is located on the East Coast of FL (Melbourne to Boynton Beach)*

SUMMARY

The District Manager for Rejuvenate Salon & Spa is responsible for the operations, guest experience, team development and overall performance of the assigned market they directly supervise. They should lead by example and will spend time in communities observing daily operations and guest experiences while they coach and develop their team.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Basic Competencies

• Proven ability to run profitable business
• Foster a team building environment by using good judgment and a positive attitude
• Own, lead and drive change
• Demonstrate accountability, dependability, and solid work ethic
• Travel to community salons, meetings, and training sessions

Development of Team

• Recruit and train salon personnel. Ensure open positions are filled in a timely manner with the best candidates. Continuously coach and offer feedback to foster an environment of commitment and growth
• Ensure a high level of community satisfaction through strong leadership, communication and retention
• Document important conversations. Measure performance and provide appropriate feedback

Salon Experience/Administrative Tasks

• Ensure the cleanliness and maintenance of all salons; that each salon complies with applicable state and local sanitation guidelines
• Implement, promote and enforce all corporate policies and procedures
• Ensure loss prevention policies are adhered to and assets of each salon are protected
• Ensure all staff licenses are current, valid and posted as required
• Maintain and uphold safety standards by identifying and correcting conditions that may affect salon safety
• Ensure salons are open during posted hours, covering staff shifts, if necessary
• Participate in the opening, closing and promoting of salons, as needed

QUALIFICATIONS

• Licensed/Certified Cosmetologist or Beauty Professional a plus, but not required
• 3 years of successful, related experience as a multi-unit supervisor preferred
• Able to work a minimum of 40 hours per week on a flexible schedule, including nights and weekends. Occasional overnight travel may be required
• Able to travel between community salons on a daily basis
• Able to coach and model exceptional guest service
• Team player with strong leadership skills. Able to multi-task and work in a fast-paced environment while demonstrating good judgement and time management
• Demonstrates strong training/presentation skills
• Communicates effectively with salon team, peers, community leadership and employees, supervisors and salon guests
• Basic reading, writing, math and computer skills required to read/analyze various documents/reports
• Valid Driver’s License

OTHER REQUIREMENTS

• Ability to travel unaccompanied and unassisted if necessary, including overnight stays
• Strong resident service skills, including clear verbal and written communication skills
• Strong organizational skills, with ability to handle multiple, detailed projects
• Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices
• Ability to move unassisted throughout communities for extended periods (up to 12 hours per day)
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Melbourne, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location