RC Lacy Ford Lincoln Subaru Hiring for Customer Care Representative Job at Catskill, NY Full Time

Department: Customer Care Department
Position: Customer Care Representative

RC Lacy is currently seeking a dedicated individual fluent in email, text, and phone handling able to answer customer inquiries and be the voice of our dealerships. The appropriate candidate must be able to handle inbound email/phone inquiries and assist them through the vehicle purchase process in the showroom. Your goal is to serve our online shoppers to the best of your ability as well as enhance the RC Lacy experience throughout the customer’s research and purchase process.

Responsibilities include: Inbound sales call handling, responding back to inbound opportunities, setting appointments on behalf of the sales teams, answering consumers’ inquiries proficiently, and making outbound customer relations calls to dealership visitors.

This full-time position would be perfect for a recent college graduate who is knowledgeable of new media, has personality on the phone and is an online entrepreneur looking for a position in sales and customer service. QUALIFICATIONS

• Online sales or customer service experience is a plus.
• This position requires a high activity level to develop the necessary knowledge and relationships that will be important to the success of the store’s marketing efforts.
• Internal drive to meet goals and objectives while working independently.
• Ability to establish priorities to achieve pre-defined tasks and objectives.
• Team player with a collaborative personality as well as excellent written and oral communication skills.

COMPENSATION

• Base hourly salary
• Excellent commission structure
• Tiered monthly bonuses
• And an excellent benefits package Interested candidates should forward resumes or short job history with phone contact information to please include RC Lacy Internet in subject line.

RESPONSIBILITIES
The number one responsibility is developing the relationships with the customers. You will be expected to:

• Set sales and/or service appointments for our full line of automotive products and maintenance department.
• Proactively create opportunities with existing customers.
• Handle incoming calls, live chats, and emails.
• Answer questions and assist in the consumer’s research process through multiple mediums in a consultative environment.
• Ability to initiate high-level interactive business conversations with key decision makers.
• Create interest and build value in building rapport during calls.
• Assist Internet team with content creation, digital opportunities, and online marketing efforts.
• Expand customer relationships that ensure renewal and increase business.
• Work to build relationships with email, phone, text and live chat communications.
• Follow company policies and procedures.

TRAINING We have a successful phone handling process that you will be taught. Your training will help you to understand today’s online shopper’s wants and needs and better serve RC Lacy’s customer. CALL Nicole: (518) 943-4300 to describe your experiences and best time to call back EOE opportunity employers Drug Free Workplace. * Location: 25 Maple Avenue Route 9W Catskill * Compensation: hourly, monthly bonuses, and commissions. * Please do not contact job poster about other services, products or commercial interests.

Job Type: Full-time

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location