Redemption Plus Hiring for Account Manager Job at Overland Park, KS Full Time

Job Description V4

Title: Account Manager

Company: Redemption Plus

Location: Overland Park, Kansas

Geography: You must live within 60 miles of Overland Park, Kansas

Report to: Chief Operating Officer

About our Client

Headquartered in Overland Park, Kansas, near major highways; Redemption Plus is a large distributor of Toys that thrives on innovation. With thousands of customers, they are the premier source for redemption toys and novelties.

Since 1996, Redemption Plus has been helping customers grow game room revenues with redemption, crane, and merchandiser prizes. In addition to data-driven prize curation, we also provide valuable redemption management training and technology solutions to empower employees and help businesses waste less time and resources on mismanaged inventory.

Derby Management is coordinating the search process for this position. Our client recognizes that their past and future success is directly related to the quality of their people. Through careful selection, they identify individuals who possess the ability, desire, and dedication to grow with us.

The company is privately owned and has grown to be a dominant player in each industry segment.

Why is our client a great career move?

If you would like to work for a company where your Selling Skills are essential to success, and your proven past successes are appreciated and valued, then please read further.

The Sales department is highly respected for their ability to quickly solve customer issues and concerns and committing to “making it happen” by initiating follow-through. The business result of these efforts is profitable customers and increased “share of wallet” in current markets.

Our compensation plan consists of an attractive base pay with realistic quarterly incentive rewards based on performance targets that is designed to actually payout.

Lastly, if you feel your advice and recommendations were not encouraged in past assignments, this position is different as it reports to the Chief Operating Officer. The company believes your assessment of customers, products, and market developments is essential information to run the business profitably.

You will be highly successful at Redemption Plus if you fit the following profile …..
1. You can demonstrate these key selling skills

• Communication skills
• Verbal
• Written
• Presentation
• Storytelling
• Active Listening – you have perfected a discovery process
• Empathy– you have demonstrated the ability to show clients you understand their pain
• Tech tools – You can articulate your experience with CRM , as well as other productivity software
• Attention to detail- you understand why it has to be done right the first time combined with quick follow-up
• Time management – you know how to prioritize

2. You can document your Experience

• Four-year degree in business, marketing, or any degree that required excellent communication
• Three plus years in a successful Account Manager role
• A pattern of academic achievement with a GPA of 3.5 or greater
• Have operated within a defined Sales Process
• Experience selling Consumer Products to retail outlets is a significant plus
• Experience in the Toy and Gift industry would be valuable
• Proven ability to discuss your Account Manager accomplishments in quantitative terms
• Currently have a separate home office area in your home with high-speed internet service

3. You also exhibit these Attributes

• Passion and energy, you are a stakeholder and invested, not being “just” a paycheck, show hunger, positivity
• Persistence and Grit –know how to endure
• maybe through sports/scouts/military experience
• overcoming personal/family difficulty
• Resourcefulness –know how to figure things out:
• Integrity – ‘Honest and believable’, able to convey to prospect that you are trustworthy and able to get the correct answers if you don’t know
• Competitiveness – willing to take your shot when available and exhibit a passion to compete
• Coachability – history of being coached in sports, school, past jobs
• Adaptability – clients change teams, parameters change, deal flow is delayed; you don’t take anything personally,
• Confidence – you do not have a fear of rejection
• Likability and Leadership – positive leadership positions like teams, clubs, service. Something where you were elected/approved by others, liked by others
• Curiosity – always interested in what the customer is doing and you find it interesting to interact with new people and new projects
• Accountable – take responsibility for your actions
• Self-starter – can work independently, but know when to appropriately bring the management team into the decision-making proces
• Can work collaboratively with fellow employees; treating all with dignity and respect at all times
• Proven ability to critique your own work and others’ work, and absorb and apply feedback

Short Position Description

Our Account Managers provide direct contact with current customers through phone, email, in-person, and online meetings. Their responsibility is to analyze customer buying patterns and assist them in ordering the best product mix for their specific business. This outstanding level of customer support results in profitable revenue growth for both the customer and Redemption Plus.

Accountabilities:

• Execute weekly contact campaign KPIs for assigned accounts.

• Execute and adjust tactical plans for assigned accounts.

• Key Metrics:

• Meet or exceed assigned number of contacts (phone calls, direct email) per month
• Decrease revenue attrition within your assigned book of business
• Grow book of business through direct sales, cross and upsell opportunities.
• Performs 2 monthly travel and travel planning to strategic destinations, covering multiple customer visits per trip.

• Day-to-day customer contact for assigned accounts and feedback loop for Customer Success and Marketing teams

• Communicates via email and telephone while maintaining a business hours customer response time under 2 hours;

• As a secondary responsibility, answers phone calls, routes calls and enters orders as needed

• Leverages Salesforce CRM data to plan and execute weekly product suggestions for assigned accounts.

• Inputs and updates data into CRM on a daily basis.

Other

Travel Requirements: Travel in this role is minimal with 2 overnight customer visit per month.

WFM: This position is a hybrid work environment with one day at home and four days in the office

Home office: A separate home office with reliable, high-speed internet connections is required

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Job Type: Full-time

Pay: $55,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Work from home

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Quarterly bonus
• Yearly bonus

Travel requirement:

• Travel

Ability to commute/relocate:

• Overland Park, KS 66211: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What was your college GPA?
• # years experience working for a company that sells product as opposed to services?

Work Location: Hybrid remote in Overland Park, KS 66211