Realterm Hiring for IT Technician Job at Annapolis, MD Full Time

Realterm is a real estate operator whose employees have a track record of capitalizing on durable insights into the supply and demand of real assets through the global supply chain. Realterm seeks to build and invest in value-added business platforms that have a proprietary position in their markets, source investments with favorable supply/demand dynamics and bring intense focus to operating results.

Realterm offers several career fields such as Accounting, Leasing, Construction and Property Management that make working here unique, challenging, stimulating, and rewarding. With offices in Amsterdam, Annapolis, Houston, Chicago, Los Angeles, Montreal, Mumbai, New York and Singapore you are empowered to take your career where you want it to go.

A career at Realterm allows you thrive in a fast-paced workplace environment with tremendous scale. Enjoy working in a collaborative environment with supportive teammates where you will be challenged to grow and be at your best every day. We offer our employees a robust and competitive benefits package. If you are looking for a rewarding career in private equity commercial real estate, apply today.

Summary

Realterm’s IT Operations team maintains the technology backbone the company’s global workforce relies on to maintain a high level of performance. The IT Technician is responsible for providing technical support to all employees, both in-house and remote, and mitigating disruption to Realterm’s business operations. In addition, this role will support our continued modernization efforts by participating in technical projects as needed.

Essential Duties and Responsibilities

• Provide prompt and courteous technical support of all devices within Realterm’s environment (Laptops, printers, servers, network/communications equipment, etc.) both locally and remotely.
• Maintain current and future device compliance using Autopilot, Intune, and Microsoft Endpoint Management.
• Actively evaluate new products and/or functionality of existing products and recommend solutions aimed at driving efficiencies and cost savings.
• Maintain inventory of all IT managed devices across the firm globally.
• Conduct basic user trainings on core applications and systems as needed.

Qualifications

• A strong understanding of Windows OS architecture with the ability to troubleshoot, diagnose and resolve Windows related issues.
• Strong knowledge of Microsoft 365 administration and its supporting Azure functions.
• Basic network understanding including TCP/IP, UDP, IP schemas, VPN, LAN/WAN design and administration, and wireless networking is desirable.
• Experience working with Microsoft Azure, Azure Active Directory, Intune, and/or Sharepoint is a plus.

Education and/or Experience

• High School diploma required with 4 years of technical experience in an operations and support role.
• Associate degree relevant field (MIS, Computer Science or other technical degree) with 2 – 3 years of technical experience in an operations and support role.
• Bachelor’s degree in relevant field (MIS, Computer Science) with 1 year of technical experience in an operations and support role.

Work Environment

• The position will work in a general office setting and may require travel, up to 10% of time annually, to remote office locations based on organizational/business needs.

Physical Demands

Must be able to remain in a stationary position for most of the workday, sitting at a desk, consistently operating a computer. The person in this position must be able to access file cabinets and office machinery (to include a computer, copier, and fax machine). On occasion, may need to lift boxes of up to 30 lbs

Realterm is an equal opportunity employer, as we value and respect diversity. We encourage diversity in ideas, opinions, experiences and identities. We do not discriminate in our employment practices based upon protected class, to include race, color, religion, sex, national origin, age, disability or genetic information.