Rapid Die Cut (“RDC”) is a digital manufacturer and converter of custom parts made from a variety of non-metal materials. We serve over 20 industries in North America and provide custom parts for hundreds of different applications. If you are looking to start your career, excel, and expand your skills in a software-powered manufacturing environment, this opportunity is for you. We are seeking highly motivated, self-starting, and professional individuals with the ambition to learn, excel and grow with RDC.
Work with a great team and awesome culture in a super clean and organized environment.
Promotion opportunity to grow with the company.
RDC Customer Service Representative Tasks
Respond to incoming calls, emails, orders, or messages coming in from the company’s ERP system from customers and give them the correct answers and directions.
Ensures delivery of excellent customer service through fast and accurate processing of estimates, orders, communication, and coordination with other departments to resolve issues.
Identify problems that might arise from operations using professional judgment and communicate any potential issues to management.
Make use of proven business techniques to identify lapses and loopholes in the organization’s ERP system and customer service department and recommend better strategies that will yield better results in software and people.
Use expertise to build solid and healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for a free flow of information within the companies platform.
Serve as a mediator between customers and operations in disputes arising during business transactions.
Confirm customers’ new orders to what was quoted within the company software, communicate any conflicts with sales, and identify any lapses and loopholes.
Handle all Residual orders and confirm any price adjustments back to the client within the company platform.
Handle all standard reactive orders within the company erp software, communicate with sales on the customer profile, and determine the best practice to work with the customer from a proactive point of view moving forward.
Be proactive on materials stocked, or that may need to be ordered relating to all new orders.
Work with the customer proactively to head off issues.
Identify additional opportunities when talking to customers (referrals for sales)
skills required
Good interpersonal skills
Good Computer Skills
Ability to handle high-volume workflows within an ERP system
Good knowledge of customer relations
Good conflict resolution skills
Ability to multitask in a fast-paced environment
Ability to work in a team
Have a good sense of judgment
Good Time management Skills
Experience Required
Job Type: Full-time
Pay: $18.00 – $21.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
Work Location: One location
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