City of Clive Hiring for Utility Billing Clerk/Specialist Job at Clive, IA Full Time

JOB

Under the general supervision of the Finance Manager, performs a wide variety of general office procedures necessary for the efficient functioning of the City. The job entails alternate receptionist duties, utility billing, data processing, word processing, spreadsheet, database work, and other general clerical duties. Performs other duties as required.

EXAMPLE OF DUTIES

Examples of Essential Job FunctionsAssists with all aspects of the utility billing processing from monthly billing, ensuring accurate billing and collections, checks for abnormal water consumption, and required monitoring and reporting. Receive and process customer requests to start, stop, or transfer utility service. Receives telephone calls and citizen visits concerning utility billings or service them; handles questions and matters of a more technical nature; responds to citizen complaints.Receive and verify manual and automated payments for utility bills, enters into system, and prepare bank deposits. Maintains manual and automated files regarding utility customers, service orders, applications for service, deposits, auto-pay; enter and retrieve customer billing information from software.Maintains customer accounts; assists in reconciling utility billing activity with the general ledger. Receives phone calls/walk in customers concerning utility billings or services; handling questions and matters of a more technical nature; responding to escalated customer inquiries on billing and collections.Communicates routinely with appropriate Public Works staff routine tasks, customer concerns, and service/work order instructions pertaining to utility services.Maintains records of deposits; remits return deposit monies to customers or credits deposit monies to customer accounts as determined by City ordinance.Pursues and monitors the collection of delinquent utility accounts, including preparation and mailing of final notices, shut-off, and turn-on orders, establishing and monitoring payment schedules, customer follow-up, account research, and preparation of write-offs.Performs duties pertaining to confidential data.Marketing of online bills and payments.Maintains filing system.Works with other city staff to maintain accurate information and create operational efficiencies. Actively pursues cross-training of self and others in the department in order to provide exceptional customer service to the public.Regular attendance is essential for this position. OTHER JOB DUTIESAssists the Administrative Services team to provide coverage for all incoming calls and walk-in customers. Assists other City departments as directed.Performs other duties as apparent or assigned.

MINIMUM QUALIFICATIONS

EMPLOYMENT STANDARDSRequired Knowledge, Skills, and AbilitiesAbility to demonstrate proficiency in all aspects of utility billing functions and customer service; and interact effectively, professionally, and tactfully with the general public.Confident in the use of computers and able to be trained in finance software required to complete the functions of the position.Ability to continually seek and accept opportunities for personal and professional growth.Contribute to cultivating a positive work environment by participating as necessary, in assisting all other teams.Ability to think logically and follow written, verbal or diagrammatic instructions using several abstract or concrete variables.Ability to perform arithmetic calculations involving fractions, decimals, and percentages.Ability to make appointments and process mail, ability to compose original correspondence; some knowledge of legal terminology; and substantial contact with people.Knowledge of modern office procedures and practices; ability to operate computer hardware and software, with great attention to detail, in an efficient and effective manner.Ability to handle and safeguard confidential information with tact and discretion, using it only as authorized or required in the course of performing specific job duties.Ability to establish and maintain an effective working relationship with superiors, co-workers, and the public; ability to handle a wide array of social situations.Ability to comprehend and implement departmental policies, routines, and standard operating procedures; ability to address issues involving confidential information.Ability to perform all job duties safely and in accordance with applicable rules, guidelines, policies, and training. Education Training and ExperienceRequired Education Graduation from High School or equivalent G.E.D. Preferred EducationAssociate’s degree majoring in business, accounting, or another related field. Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work. Required ExperienceRelated clerical or general office, with successful customer service experience of one year, with public sector experience preferred. Required Special QualificationsShall be bondable. The City of Clive retains the authority to change the job duties included in this job description at any time. The list is not exhaustive and various requirements are subject to possible modification as a reasonable accommodation for a qualified individual.

SUPPLEMENTAL INFORMATION

PHYSICAL AND ENVIRONMENTAL CHARACTERISTICSRequired Physical Activities Sitting, kneeling, reaching, fingering, talking, hearing, repetitive motions. Physical Characteristics of the Job Light work exerting up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently. Required walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls. Environmental Characteristics The work is performed primarily in an office environment. The job requires sitting for an extended period, and the work may expose the employee to unpleasant social situations, significant work pace pressure, and irregular work hours. Equipment and Materials Used Computer hardware and software, computer network, general office equipment, calculator, mobile devices, Code of Iowa, City of Clive Code of Ordinances, telephone, fax machine, photocopier, and car/light pickup.