QualCast, LLC is an automotive aftermarket distributor selling its own brand of engine parts to engine builders, engine parts specialists and machine shops worldwide. The Customer Service Representative is the first person to answer a set of 4 telephone lines for global customers wishing to place orders for engine parts. We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Because of our international customer base, we are looking for English first, Spanish second, language skills. Knowledge of engine parts is not required; parts knowledge can be learned on the job. Excel skills necessary.
Responsibilities
Skills
Job Type: Full-time
Pay: $39,000.00 – $44,000.00 per year
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COVID-19 considerations:
As a non-retail company, there is no interaction with the public. Office staff have their own offices. Spacing inside is adequate to maintain proper distance.
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Work Location: One location
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