Turbine Controls Hiring for Customer Service Specialist Job at Bloomfield, CT Full Time

No phone calls/no 3rd party recruiters please

Position: Customer Service Specialist

Summary: This position is not a call-center type role. This is an onsite customer support position in an aerospace manufacturing setting. Located in an office environment inside the manufacturing operations, this position communicates the status of orders and parts directly to the customer via phone and email. Other duties or tasks as assigned. This job description is subject to change at any time.

Essential Functions of the Position:

• Ensure timely and proactive responses to all customer inquiries throughout the organization
• Process quotes and non-conformance reports same day they become available
• Anticipate customer needs before the customer
• Provide weekly customer status reports for all customers with active parts
• Provide customer timely updates related to WIP (work in process)
• Accurate quoting and management of system updates related to quoting a must
• Work with customer on timely decisions for local scrap dispositions or return them to customers for removal from WIP / backlog
• Interface and manage existing customer accounts while growing them organically
• Understand customer needs as well as key products and repairs
• Ability to utilize and navigate customer portals
• Provide customer-oriented solutions, not just answers
• Act as the voice of the customer internally
• Ability to understand when issues need to be escalated to the correct department
• Internal interface with Final Inspection, Engineering and Production Control Departments
• Create status reports for customers to track parts and physically track parts through the shop

Job Requirements and Qualifications:

• 2 Years of MRO or OEM Aerospace experience strongly preferred
• Customer service in a manufacturing or automotive industry required
• Customer service or customer support experience required
• Ability to multi-task in a fast-past environment
• Must be highly motivated and independently driven
• Associate’s degree or equivalent work experience
• Must have strong data entry skills and attention to detail
• Must be well-organized to provide accurate answers and updates
• Excellent knowledge and use of Microsoft Office applications a must
• Strong verbal, written and interpersonal communication skills
• Local travel to customers could be possible, but not often

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: One location