International Paper Hiring for Customer Service Representative Job at Atglen, PA Full Time

SUMMARY

Responsible for supporting internal and external customers with accountability for on-time, accurate deliveries, continuous system and process improvement. Candidate will work in a team-based environment supporting Sales, Manufacturing and Shipping operations.

KEY ACCOUNTABILITIES

• Work with teams to develop custom corrugated products for customers.
• Create and process internal and external orders, either directly from customers, or from account managers.
• Regular and punctual attendance to ensure accurate and timely order entry for customer orders, purchases of materials and supplies to be used in production.
• Communicate timely with internal and external customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer and system data.
• Work with production staff and utilize industry systems to achieve on-time customer deliveries and balance capacity.
• Monitor and manage customer inventory levels.
• Participate in training and perform back up responsibilities as needed.
• Works in a team environment to exceed business objectives and goals.
• Ability to lead in operational practices and problem solve with internal and external customers.

POSITION REQUIREMENTS

• High school diploma or GED.
• Experience working in a manufacturing environment.
• Computer data-entry experience and proficiency in Microsoft Office.
• 3+ years of customer relations experience.
• Excellent business communication skills both verbal and written.
• Experience with high volume accounts and customer complexity.
• Candidates who have experience in the corrugated box industry are preferred.

PREFERRED COMPETENCIES

• Customer Focus

Action Oriented
Business Acumen
Perseverance
Composure
Organization
Time Management
Problem Solving
Relationship with Peers
Functional/Technical Skills

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Atglen PA 19310

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• 10 hour shift
• 12 hour shift
• 3×12
• 4×10
• 4×12
• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Atglen, PA 19310: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location