Protocol Networks Hiring for Help Desk Engineer – Level I (end user) Job at Andover, MA Full Time

We are searching for a Help Desk Engineer – Level I

Location: Andover, MA

Requirements:

Must have experience working on a Technical Help Desk, Technical Troubleshooting experience, understanding of: DNS, DHCP, AD, LAN/WAN, etc..

Job Description:

Provide basic Help Desk coverage and support in an accurate, timely, and professional manner.
* Analyze, troubleshoot, and resolve all basic reported issues (software, hardware, and processes) in a logical and systematic method.
* Log and document all necessary information and detail for every customer contact.
* Identify and escalate critical incidents with a strong sense of urgency and ownership.
* Prioritize work and set expectations for all incidents and requests.
* Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness.
* Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements.
* Perform daily preventative maintenance on all necessary peripheral devices (e.g. scanners).

Requirements:

* Educational background in IT, specifically Help Desk and/or Networking
* A+, Network +, preferred
* Great understanding of DNS, DHCP, and troubleshooting connectivity issues.
* Ability to work independently.
* Ability to proactively train on new technologies a plus Ability to perform network traffic analysis using network capture tools
* Experience with network management and monitoring tools, such as ScienceLogic.
* Ability to work in a strong team environment as well as independently as the need arises.
* Demonstrated expertise in analyzing and solving complex technical problems.

Please email your resume today.

Job Type: Full-time

Pay: $19.00 – $25.00 per hour

Benefits:

• 401(k)
• Life insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Andover, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical Help desk: 1 year (Required)
• Technical troubleshooting: 1 year (Required)

License/Certification:

• CompTIA A+ (Preferred)

Work Location: One location