Kansas State University Hiring for IT Support Specialist I Job at Salina, KS Full Time

Department: 3670085544 Salina Information Technology

Job no: 514451

Employment type: Staff Full Time (Unclassified – Term)

Location: Salina, Kansas

Worksite: Hybrid eligible (partially remote, must reside in US)

Categories: Administrative / Professional, Computer Science / Information Technology, Office / Clerical

Pay Grade: 07A

About This Role:
Kansas State University’s Aerospace and Technology Campus in Salina is seeking an outgoing and customer-service minded individual to serve in the position of Information Technology Support Specialist. This position is the lead for multimedia devices and event support. The selectee will be in charge of ensuring events that require multimedia/IT support have the required personal and remote support even for event after hours. Support solutions include personally attending the event, coordinating student or staff support or conducting prior detailed training of the event host. The individual must have a soft skill user-focused approach to support.

This position assists with day-to-day help desk support services for the university by assisting individuals by identifying and resolving IT problems. A key element of this position focuses on selecting, installing, troubleshooting, and training of operating systems, software, hardware, and other IT applications used throughout the organization.

This position professionally completes IT support services: PC and Mac, mobile device, software, and basic network support. Windows server and some Linux/Unix support. Work assignments include troubleshooting for multiple components (e.g., operating systems, hardware, basic network) and integration of components, as well as requiring proficiency with the service bundle (e.g., file sharing, back up, security, etc.). In addition, the candidate will implement upgrades to workstations; planning, testing, and deploying hardware; and ensuring integration with central services and university policies and procedures.

The individual is part of a cooperative and professional IT team that builds relationships with diverse populations across the university and is responsible for using the appropriate tools to communicate with customers. Collaboration and communication within the team and with customers is critical and a focus on continuous improvement is a must.

Why Join Us:
Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:
Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community .

Worksite Options:
This position is eligible for hybrid worksite. Work is performed partially remote and partially on employer premises or designated assignment location.

Visit this link for K-State’s guidance and policies on remote work and flexible work arrangements. Remote work agreements are required for all flexible work arrangements and are subject to review.

What You’ll Need to Succeed:Minimum Qualifications:
Requires a high school diploma and one year of relevant experience.

Preferred Qualifications:
Bachelor’s degree in a related field

Mac OS Support

Audio-visual equipment support

IT support experience

Experience providing IT support during events

Other Requirements:
Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:Please submit the following documents:
Cover Letter

Resume

Names and Contact Information for three current, professional references

Screening of Applications Begins:
Immediately and continues until position is filled.

Anticipated Hiring Pay Range:
$19.00 – $23.00 per hour, depending on qualifications

Equal Employment Opportunity:
Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:
In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.

Advertised: Jan 10, 2023

Application Closes: Open until filled