Description
Enterprise Incident Management
The Enterprise Incident Management team is responsible for facilitating the restoration of service and drive production stability by spearheading teleconferences among technical services and application business segments. They are responsible for managing the end-to-end incident to include incident scope assessment, engagement for service restoration, garnering resources, tracking timeline and publishing incident communication and a warm hand-off to problem management. Govern and ensure compliance to Incident policies, process and procedures.
Reporting to the Manager of Enterprise Incident Management, the Incident Management Sr Analyst will work within a team and will have the following primary responsibilities:
Duties:
Candidate Skills Profile:
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Why Work for Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates
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