Professional Case Management Hiring for Service Desk Tech, Tier 1 Job at Denver, CO Full Time

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

***You must be local to the Denver, CO area to apply to this role.***

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Travel to multiple offices in Denver is required, as well as occasional advance-scheduled evening or weekend work.

Qualifications

• AS degree in Information Technology, Computer Science or relevant field preferred and/or 2 years equivalent work experience
• Microsoft Azure, Microsoft O365, and/or Administrative/Networking/Security focused certifications are recommended.
• Experience troubleshooting computer and application issues
• Enjoys and excels working on a variety of problems and tasks
• Working knowledge of service desk concepts
• Excellent service-driven, customer-focused skills
• Excellent oral, written and interpersonal communications skills
• Experience in providing service desk support preferred
• Windows 10, Windows Servers, Office 365, Azure, Salesforce
• PC hardware, printers, scanners, computer peripherals, Mobile devices (iOS, Android), IP Phones
• Client PC connectivity – Ethernet, wireless, and VPN

For Colorado based applicants, the general range of pay is $23 – $33.
The hiring pay would be based on years of experience and other market-based factors.

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Please contact Michelle Spreutels Martinez at (866) 776-0127 x353 or at [email protected] today to learn more about our opportunities where you can make a difference in your own career!

Professional Case Management is an Equal Opportunity Employer.