SPECTRUM Hiring for Billing Tech Analyst I – Mobile Job at Charlotte, NC Full Time

JOB SUMMARY
Position is responsible for the design, configuration, reporting, and maintenance of back office applications supporting the Spectrum mobile product. These mobile back office applications support devices, accessories, offers, promotions, business parameters, billing data queries, billing data controls/inspections, non-bill validations, and mass changes. The scope of the mobile back office applications includes the Mobile biller, along with a number of custom developed and vendor tools. This position is part of the Billing Design and Data Standards organization, and supports initiatives driven by the mobile product team and billing operations.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience and the needs of internal clients and projects.

Configure mobile back office applications.

Gather, analyze, refine, validate, document and maintain complex systems requirements for requests related to billing systems and reporting needs.

Analyze system interdependencies, system requirements, risks, and risk mitigations that could impact or be impacted by the delivery of new products, services, processes and/or support technologies including assessing and communicating impacts of systems changes and/or outages/risks to the business.

Define, document, implement, communicate and track related systems rules, policies and configurations.

Make recommendations based on data for process improvement and strategic business decision making.

Deliver on project commitments and assists team members to ensure timely project completion.

Understand policies, procedures, and practices for analysis of business performance and impact.

Create change requests that illustrate and explain any alterations to be made in the Billing system. Examples include new automations such as applying credits, changes to accounts, audit data pulls etc.

Manage, validate and document any changes to the Billing system.

Ensure that all changes made to the Billing system are consistent with the approved change request.

Ensure full compliance of all audit requirements.

Assure timely completion of all assigned projects and ensures that the results are of a consistently high quality and meets or exceed the business need.

Research and resolve ticket requests from end users that relate to billing issues.

Work cooperatively with other department resources to accomplish objectives.

Perform other duties as requested or assigned by management.

REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Experience related to software development
Experience related to SQL and Microsoft Office productsAbility to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Ability to perform detailed business analysis and design

Ability to effectively consult with department managers and leaders

Education
Bachelor’s degree in Information Technology, Computer Science, or equivalent experience

Related Work Experience

1+ Years – Software development experience

1-4 Years Database reporting experience

0-2 Years – Ordering/Billing system experience

PREFERRED QUALIFICATIONS
Knowledge of mobile products and services
Knowledge of Amdocs Mobile billing software (MEC, CRM, MCO, MoneyMap)
Knowledge of JIRA

WORKING CONDITIONS

Office environment CBI350 315404 315404BR