PosiGen Hiring for Dispute Resolution Specialist at New Orleans, LA  Full Time

Join the Solar For All revolution!

Can you relate to people going through a tough time and care to help them?

Do you thrive in a sticky situation that needs quick and smart resolution?

Do you like to break out your calculator to figure out how much you can save on something?

Do you find yourself receiving poor customer service and immediately have an idea for making it better?

Would you be proud to be part of a company that has a clear mission in service of our planet AND its underserved people?

If so, you might be a perfect fit for an opening on our Customer Experience team at PosiGen!

At PosiGen, we are passionate about providing money saving solar and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Dispute Resolution Specialist on our Customer Experience team to resolve escalated customer issues while providing excellent customer service for PosiGen customers. This role will have a high degree of influence and accountability for de-escalating customer frustration, owning issues and driving cross-functionally to satisfactory resolution, and reporting root-cause in order to prevent recurrence.

Essential Job Functions

• Handles escalated customer complaints, including BBB and other public forum or regulatory complaints, from intake to resolution.
• Communicates directly with the customer using phone, email and SMS to find resolution to complaint.
• Researches the account history and makes determination based on all information provided; Provides customer resolution options and makes offers directly to the customer.
• Reviews financial documents (utility bills, PosiGen customer bills, etc) and system monitoring data to understand if a system is producing and/or a PosiGen customer is saving energy dollars with our solar services
• Provides interdepartmental support by acting as a liaison between departments to aid in issue resolution.
• Exercises good judgment to resolve escalations with minimal supervision and within scope of authority.
• Occasional travel to customer homes may be required to resolve disputes.

Education/Experience

• College degree or equivalent work experience
• Experience working with claim evaluation, legal regulations, and/or financial settlements preferred
• 3-5 years of progressive experience in a call center or collection agency is preferred.
• Knowledge of Billing, Collections and Customer Service procedures
• Salesforce experience is required
• Proficient in Google Suite products, including Gmail, Google Docs, Google Sheets, etc.

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:

• Act with Integrity
• Be Humble, Be Kind
• Collaborate and Seek to Understand
• Deliver on our Promises
• Engage Passionately

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.