Phoenix Integrated Security LLC Hiring for IT Support Engineer/Solution Architect Job at Wayne, MI Full Time

IT Support Engineer Solution Architect FLSA Status: Exempt Department: IT Reports To: Account Manager

The IT Support Engineer provides day to day IT support to various employees and projects as directed by the Account Manager. This position is primarily a day shift position, based out of our corporate location, however, travel to various sites and modified working hours may be occasionally required to meet business needs.

Primary Responsibilities and Essential Functions:

• Provision of new Office 365 users including email account set up, group administration and attaching new computers to the company domain.
• Offering support to on-site users via phone and remote desktop sessions to troubleshoot general issues. In person support to resolve any issues that cannot be managed remotely.
• Provisioning, management, and support of company hardware devices including cell phones, scanners, computers, and tablets.
• Working directly with hardware and communication vendors to order new equipment and lines, manage and track repairs.
• Ability to set up/troubleshoot hardware (computers, Phones, electronics, new technology, etc.)
• The successful candidate will be provided with training in expected day-to-day duties but will be expected to troubleshoot and resolve general IT issues independently.
• This position requires someone who can work well with users at all levels and manage their own workload. A professional attitude and demeanor are essential.
• Knowledge of Software (GPS tracking, computer monitoring, Microsoft 365, company website, communications center, research software to utilize for the companies.
• Participate in special projects/ research and development.
• Other duties as assigned by account manager and owner.

Knowledge, Skills, and Abilities:

• Prior experience working in a front-line support role.
• Working knowledge of Office 365 Administration for users, groups, email set up and exchange.
• Microsoft Azure Active Directory experience.
• Clean valid Michigan driving license, have transportation with Michigan drivers insurance and ability to travel to company sites in Southeast Michigan daily.
• Ability to interact professionally and with a high level of adaptability in order to support various employees and issues as they arise.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Management reserves the right to change this position description at any time.

• The employee is required to converse and hear in office and industrial settings -indoor & outdoor (noise level is moderate).
• The employee is frequently required to remain stationary for extended periods of time (4-8 hours).
• The employee is frequently required to lift 50 lbs. unassisted.
• The employee is occasionally required to reach with hands and arms; ascend or descend, balance; stoop or kneel. The vision requirements: close vision, distance vision, peripheral vision, depth perception and adjust focus.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.