pc/nametag Hiring for Senior Customer Service Experience Specialist (Verona, WI) Job at Madison, WI Full Time

• Salary $20+ per hour
• No late nights, weekends or holidays
• Flexible Work Environment

pc/nametag® is looking for a Senior Customer Service Experience Specialist to join our team! We are a premium supplier for meeting and event supplies with a focus on helping event planners build memorable and meaningful connections at their events. That means we are looking for friendly, driven and customer-focused individuals to join our team to help guide and support our customers.

At pc/nametag® we value teamwork and find ways to celebrate the contributions of all employees. Building meaningful relationships and connections starts within our PCN Tag Team. We look for individuals that can bring creativity, passion and integrity to our close-knit team. We like to keep an open mind and have a desire for continuous improvement, which pairs well with our entrepreneurial spirit. These qualities and values are one of the many reasons we were named a 2022 Top Work Place by the Wisconsin State Journal. We enjoy what we do and like to have fun as well!

As a Senior Customer Service Experience Specialist, you will build trusting relationships and work closely with professional event planners to provide them with product and service solutions to make their jobs easier and their events a success!

To succeed in this position, you need to be deadline-driven, agile, enjoy tackling challenges and thrive on juggling multiple orders while navigating a fast-paced environment. If you check these boxes, then we want to talk with you!

A day in the life of a Senior Customer Service Experience Specialist…

• Communicate with our customers who contact us by phone, email, and chat. Balance incoming calls and emails at the same time.
• Assess customer needs and then provide them with product and service solutions. Provide price quotes and art proofs, handle shipping inquiries, and order status questions.
• Enter, verify, manage, and process orders. You will oversee and manage orders from beginning to end – being detail-oriented is a must!
• Customer order changes? Yep, they happen! You will facilitate those requests and partner with different departments to ensure the changes are made.
• Troubleshoot when challenges arise, keeping a strong focus on customer service and satisfaction.
• Advocate for the needs of our customers and communicate these needs throughout the organization.

Requirements:

• 2 years of customer service experience in a contact center environment, preferred
• 1 year of soft sales experience, preferred
• Comfortable working at your computer all day; proficient with Microsoft Office Suite, ERP order entry systems
• Ability to type minimum of 45 WPM
• Strong work ethic and self-starter with the ability to manage multiple priorities
• Professional and friendly attitude with the ability to quickly develop a rapport with customers over the phone and through email
• Provides attention to detail and has the ability to analyze and research information
• Excellent listening skills with the ability to ask probing questions and understand concerns
• Excellent interpersonal skills; must have strong verbal and written communication skills
• Ability to work Monday – Friday, 8-hour shift within 8am to 5pm

What we offer:

pc/nametag® operates within the Avery® North America division of CCL Industries Inc., a world leader in specialty label and packaging solutions for global corporations, small businesses and consumers. Here in Verona, WI, we feature the best of both worlds—the culture of a close-knit team, backed by the strength and success of a growing global network. Our employees are our greatest asset, and we make sure they know it. We offer:

• Safe working environment with focus on COVID-19 safety protocols and strongly supporting a vaccinated workplace.
• Excellent compensation commensurate with experience
• Comprehensive benefit package including 401K, health, dental, paid holidays and more
• Opportunities for continuing education and professional development
• Company culture that values individual contribution
• Soft perks such as a complimentary coffee bar, snacks, catered lunches and company outings

To learn more about our company, visit our website at pcnametag.com. Please apply online with your resume and indicate Senior Customer Service Experience Specialist in the subject line. We are proud to be an equal opportunity employer and provide a drug-free workplace.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Madison, WI 53593: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• customer service: 2 years (Preferred)

Work Location: One location