Job Title: Customer Service Representative Department: Call Center
Reports to: Customer Service Manager
Job Summary:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Remote work available.
Duties/Responsibilities:
Documentation Skills including 50 to 80 words per minute minimum, Listening,Phone Skills including tone and language, multi-Tasking. Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).
Required Skills/Abilities:
Education and Experience:
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Benefits:
Shift:
Weekly day range:
COVID-19 considerations:
We follow all CDC COVID guidelines.
Education:
Experience:
Work Location: One location
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