OEC Group Hiring for IT End User Support Specialist Job at Cerritos, CA Full Time

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth

Established in 1981, Oriental Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.

Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients

As an End User Support Specialist, you will provide in person and remote technical support for hardware and systems by problem recognition, research, isolation, resolution and follow-up in a Windows/Microsoft centric environment. This position is in office from Mon – Fri, 8am to 5pm.

Requirements:

• Minimum 2 years’ experience troubleshooting in a corporate environment
• Strong working knowledge of PCs, Windows OS, Microsoft 365, MS-DOS/PowerShell, communications software, virus protection, and diagnostic software.
• Ticketing system experience (Zen Desk, Fresh Desk, ServiceNow, Jira, HubSpot, etc.)
• Experience following a basic troubleshooting plan: awareness, confirmation, identification, and resolution.

Responsibilities:

• Use Fresh Desk ticketing system to resolve 350 tickets per month
• Apply critical thinking and analytical skills! We don’t expect you to know everything but we are looking for someone who can methodically breakdown a problem and solve it by following a clear process
• Diagnose, troubleshoot and resolve Windows 10 and Office 365 in a network environment
• Balance incoming telephone, voice mail, e-mail, and in-person requests for assistance
• Assist with the development of training materials and department SOPs
• Install personal computers, software, and peripheral equipment

Salary

• $55,000-$80,000/yr based on education and experience level.

Benefits:

• 10 days PTO (Paid Time Off), Employee Appreciation, Paid Holidays, Sick/Flex time
• Full Health Insurance coverage including medical, dental, vision, term life and accident insurance
• 401K retirement plan with company match
• Discounted pet insurance – woof! woof! meow!
• Annual performance bonus and mid-year reviews for salary increases

Education:

• Bachelor’s Degree: Computer Science or related field is highly preferred

Licenses & Certifications:

• CompTIA certifications are a plus

Sponsorship:

• OEC does not offer employment sponsorships at this time.

COVID-19 Policy:

A job offer with OEC Group is contingent upon providing record of immunization before a potential start date.

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