Consolidated Nuclear Security Hiring for End User Support Job at Amarillo, TX Full Time

What You’ll Do

• Work directly with customers via phone, email, chat sessions, remote connection, or in person.
• Provide resolutions to customer issues/requests.
• Properly escalate unresolved queries to the next level of support.
• Utilize service management tools to document work notes and updates.
• Follow up with customers, provide feedback and see problems/requests through to resolution.
• Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.
• Apply technical expertise, product knowledge, and problem solving skills to drive the diagnosis and resolution of customer reported issues.
• Install and configure approved software and hardware.
• Coach end users on tools and equipment usage.
• Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience.
• Schedule and set up conference room equipment including audio visual teleconferencing and Skype.
• Setup, configure, and troubleshoot mobile devices including tablets, mobile phones, and pagers.
• Strong customer service and interpersonal communication skills.

What You Can Expect

Minimum Job Requirements

Preferred Job Requirements

• Experience troubleshooting and supporting Automated Information Systems (AIS) hardware and software.
• Ability to convey information accurately and effectively in both written and oral form.
• Effective time management skills to handle multiple incident tickets at once.
• Experience with ServiceNow incident management.
• Able to work technically demanding fast-paced environment.
• Able to able to concisely and accurately describe technical details to customers.
• Quick decision making when assessing a solution to a problem, that is creating a business or production delays.
• Well-developed IT troubleshooting skills and customer service.
• Knowledge and experience in videoconferencing, mobile devices, telecommunications, networking, cyber security, and audio visual equipment a plus.

Why Pantex and Y-12?

You get #morethanajob. We encourage employees to achieve a healthy personal balance among home, work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek, while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors, so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan, prescription drug plan, vision plan, dental plan, employer matched 401(k) savings plan, disability coverage, education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership? Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace, at Pantex and Y-12, you can build a career that lasts a lifetime.

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