Classification Title
Office Manager
Business Unit Description
Civil Service
Full/Part Time
F
Position Status
R
Union Representation
Union
Division
Academic Division
College/Unit
College-Hlth & Human Sci Dean
Unit/Department
Allied Health & Comm Disorders
Location
WZ 340
Link to Department Website or Custom Search Page
Position Summary
Primary Function
Under the general supervision of the Director of Clinical Finance & Operations, Office Administrator, and Chair of the School of Allied Health and Communicative Disorders and/or his/her designee, perform office administrative duties and assist all visitors, students and callers with courtesy and professionalism. This employee supports the School of Allied Health and Communicative Disorders and is responsible for providing clerical support to all of the programs within the school. The employee is responsible for providing clerical support, creating and maintaining databases, supporting the completion of accreditation and university reports, and processing continuing education unit activity documents. This position must interact professionally and courteously to patients, faculty, students, and staff within the School of AHCD including the Speech-Language-Hearing Clinic and Physical Therapy Clinic. This position may work with various other departments within the university and must maintain positive, professional relationships with these areas. This individual utilizes all office machines, Electronic Health Records, Outlook, Microsoft Office Suite, MyNIU, OnBase, Blackboard and other software to complete these duties. This employee must demonstrate initiative, resourcefulness, cooperation, teamwork and good judgment in prioritizing assignments and meeting deadlines. The ability to work with constant interruption is a priority. The ability to multi-task and problem solve is essential. Being a team player, resourceful, helpful, and respectful are necessary. Making suggestions regarding changes to increase efficiency and effectiveness are welcomed and encouraged. Must commit to promoting work and learning environments that foster creativity and innovation that are inclusive, equitable, and welcoming. The employee must participate in cross-training for various areas across AHCD and develop skills to the level of competence to be able to fill in for absences and vacancies when needed.
The employee will provide a variety of support services to staff, students, academic faculty, clinical faculty, clinic clients, visitors, and community members. The ability to support both academic and clinical sides of AHCD programs is necessary. Duties performed may include but are not limited to filing, keyboarding, record processing, other general office and clinical support activities such as scheduling appointments and providing information to visitors, students, clinicians, faculty, staff, and community members.
The School of Allied Health and Communicative Disorders supports programs that have both academic and clinical elements involved in educating future clinicians. Three clinics provide Audiology, Physical Therapy, and Speech-Language services for fees and require support associated with the functions of academic and health care facilities. The employee will need to be able to apply knowledge of policies and procedures regarding client insurance, billing, account maintenance, collections, etc.
Essential Duties and Responsibilities
1. Employee is responsible for handling front office duties in AHCD and associated clinics, including but not limited to: establishing and revising calendar appointments, obtaining necessary information from visitors/students, providing information to visitors/students about their appointments, scanning, filing, data entry.
2. Employee collaborates with other office support staff and has additional responsibilities of assisting faculty, staff, and students.
3. Employee assists chair, area coordinators, and designees for areas within the school.
4. Employee processes and maintains sensitive and confidential information and must be familiar with and understand a wide range of regulations and the importance of these requirements. Including but not limited to compliance with HIPAA and FERPA rules and regulations.
5. Employee must be able to set priorities, exercise good judgment, work efficiently under various deadlines, and respond with a high level of professionalism at all times. High quality work is expected.
6. Employee must be flexible and able to respond to short and long term needs as they arise.
7. Employee must be familiar with databases and computer application programs relevant to program responsibilities.
8. Employee must have excellent written and verbal communication skills.
9. Other duties as assigned
Must comply with program’s immunization policies
Minimum Required Qualifications (Civil Service)
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
1.High school graduation or equivalent.
2.Two (2) years (24 months) of work experience comparable to the third level of this series.
Additional Requirements (Civil Service)
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
Preferred Qualifications (Civil Service)
Physical demands/requirements
Percent of Staff Year
1.00
Standard hours
37.50
Hiring Rate/Range: $14 to $25.40/hour ($27,300 to $30,030/year)
Earn Type
H
Quick Link to Applicant
https://employment.niu.edu/postings/64033
Is Background Check Required?
Yes
EEO Statement Summary
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.
The following person has been designated to handle inquiries regarding the non-discrimination policies:
Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
[email protected]
815-753-5560
Visa Policy
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
ADA Accommodation
NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at [email protected].
Position Number: 00000267
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