Northern Arizona University Hiring for Campus Living Community Coordinator at Flagstaff Full Time

Campus Living Community Coordinator

Location: Wilson CLC
Regular/Temporary: Regular
Job ID: 607043
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Job Description

Campus Living at Northern Arizona University houses over 8,100 students and staff in 22 campus living communities (CLCs), including traditional, suite, and apartment communities. Our departmental mission and four foundational value areas work in concert to provide an intentional, comprehensive and expansive lens guiding all we do and how we do it. Through our values, we ground our approach, priorities, decisions, interactions, services, staffing, resources, processes, policies, reflection, and navigation of complex situations.

Campus Living Mission Statement:

“We create a welcoming and vibrant campus living experience where students connect, explore, and belong.”

Our Foundational Value Areas:

• Care and Support
• Community and Connectedness
• Equity and Inclusion
• Learning and Development

We value and honor diverse experiences and perspectives, and are committed to fostering inclusive communities where individuals feel valued, safe, and understood. To promote the success of students, staff and faculty, we strive to learn about individual and shared human experiences, while advocating for the respect and inclusion of all identities.

Position Overview

The Campus Living Community (CLC) Coordinator is a 12-month, full-time, live-in position, reporting directly to an Assistant Director, Campus Operations (AD) in Campus Living, and responsible for the overall management of the daily operations of a campus living community housing 350 – 800 residents.

The CLC Coordinator supports students, staff and the department in advancing our mission and foundational value areas through staff supervision, resident engagement, operational processes and attention to community facility needs. Working directly hand-in-hand with all functional areas of the department (CL Initiatives and Partnerships, CL Operations and CL Facilities), the CLC Coordinator develops and implements a community engagement model in the CLC that reflects current student development needs and trends. As a member of the Campus Living team, the CLC Coordinator contributes to diversity and inclusion efforts, and supports the mission and values of Campus Living, the division of Student Affairs, and the NAU 2025 – Elevating Excellence Strategic Roadmap.

Summer Responsibilities:

Campus Living serves a variety of populations during the summer months including NAU students, focused-program participants, and conference guests from the state, country and world. CLC Coordinators help ensure continuity of all departmental operations during the summer, and participate in the hiring, training, supervision and evaluation of summer student staff. Participation in the on-call rotation, oversight of building preparations and turnovers, and customer service focused efforts are included in summer responsibilities. Summer committees include a variety of workgroups and projects as well as planning for the upcoming academic year.

Staff Supervision and Development – 35%

• Hire, train, supervise, and evaluate 7-22 Community Assistants; potentially directly supervise one CLC Graduate Assistant, dependent on community placement.
• Create, implement, and assess a community engagement plan that provides guidance and expectations for Community Assistant outreach and engagement efforts with students living in their area and CLC.
• Work with staff members individually through one-on-one meetings/interactions, and as a team during weekly staff meetings, to encourage growth and development.
• Provide staff ongoing positive and constructive feedback including two evaluations over the course of the academic year to measure success and growth in the Community Assistant position.
• Facilitate staff meetings and participate in centralized staff meetings and in-services. Weekly staff meetings are scheduled for Wednesday nights from 7:00 p.m. – 9:00 p.m.
• Organize and facilitate staff development activities to promote a strong sense of team and support.
• In conjunction with Campus Living Operations supervisory staff, provide onsite support and guidance for student staff working at the CLC front desk/hub, including Community Assistants, CLIP Peer Supporters, and CL Operations Assistants

Student Support and Development – 30%

• Support students, staff and Campus Living in advancing the departmental mission and four foundational value areas.
• Develop an inclusive and welcoming environment for residents and staff; be aware of current events and issues which impact students coming from various backgrounds and experiences.
• Interact and build rapport with residents from a wide variety of social backgrounds, providing them with personal and administrative support, with a commitment to help develop students.
• Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere.
• Collaborate with Campus Living Initiatives and Partnerships (CLIP) staff and campus partners to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities.
• Provide and share on-call coverage for campus, including weekday, weekend, and holidays. Collaborate and consult with Manager on-call for high-impact situations involving students, and follow up with CLC staff accordingly.
• Address emergency and crisis situations appropriately as they arise and work to mitigate community impact.
• Provide support, guidance and appropriate referrals for residents in need of professional services and resources; be knowledgeable of campus and community resources.
• Apply conflict resolution skills when responding to students in crisis, roommate conflicts, student concerns, etc.
• Understand and enforce the policies and procedures of the NAU Student Code of Conduct and Standards of Residence; lead with care and an educational focus on student behavior, individual and community impact, and student learning.
• Serve as a hearing officer for Campus Living and the Office of Student Rights and Responsibilities. Address inappropriate behavior of students incorporating a student development perspective and following due process; determine fair and appropriate educational sanctions; and complete appropriate documentation. Make conduct referrals as appropriate.
• In partnership with the CARE staff in the Dean of Students office, assist with follow-up and provide resources to students of concern. Make referrals as appropriate.
• Coordinate the election process and advise the Community Council to coordinate an effective team and support leadership development.
• Attend weekly Community Council Meetings and meet with executive members.
• Attend Residence Hall Association General Council meetings at least once a semester.
• Manage and maintain an active social media presence for your assigned community in collaboration with Campus Living staff.

Administration, Operations and Facilities Management – 20%

• Communicate regularly with supervisor and other ADs as needed to provide accurate, timely and detailed information, and to keep supervisor informed of situations occurring in the campus living community.
• Assist with coordination of operational functions including student check-in/out, key/access card oversight, emergency room assignments, community transfers, damage charge assessments, and term transition checklist items.
• Utilize software to manage occupancy, community resources, student engagement reports, student employment, facilities work orders, etc.; become proficient with primary management systems include StarRez, Maxient and TMA.
• Review and collaborate with supervisor/other ADs to authorize expenditures for community engagement, community council, and staff development; ensure Campus Living and NAU budgetary guidelines are followed.
• Tour and inspect facilities to ensure building security and safety.
• Provide input and feedback related to facility improvements that address student needs and enhance the community living experience.
• Serve as a liaison to departmental Facilities Coordinator(s). Report, track, and follow up on facilities issues in the hall.
• Consider parents/guardians as partners in the growth and development of students living on campus; within FERPA guidelines, provide timely follow up via email and/or phone with parents/guardians regarding their student concerns and experiences.
• Complete other administrative tasks and processes as assigned and needed.
• Summer Responsibilities: Campus Living serves a variety of populations during the summer months including NAU students, focused-program participants, and conference guests from the state, country and world. During the summer, CLIP and CLC Coordinators:
• Hire, train, supervise and evaluate summer student staff.
• Respond to emergencies, critical incidents and resident concerns during scheduled on-call shifts.
• Oversee building preparations and resident turnovers.
• Serve on summer committees, which include a variety of workgroups and projects as well as planning for the upcoming academic year.

Departmental Involvement and Professional Development – 10%

• Serve on departmental committees to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc.
• Attend scheduled weekly departmental meetings and other staff meetings, workshops, and developmental opportunities.
• Open and close campus living community at the beginning and end of each term transition; submit end of semester reports.
• Participate and assist in facilitating departmental student staff trainings in August and January. Plan and implement community-specific staff training sessions related to the role and areas of improvement.
• Stay current in higher education and student development trends and best practices; serve as a departmental resource regarding community development, diversity and inclusion, staff supervision and development, student development and trends, etc.
• Develop an individual professional development plan in consultation with supervisor.
• Participate in University, Student Affairs, and departmental trainings and developmental activities.

Other – 5%

• Other duties as assigned,

Work Environment

This requires some work outside of normal business hours due to engagement efforts, monthly all-student staff meetings, on-call responsibilities and high-level critical incident response. This position is responsible for facility walkthroughs and ensuring the safety of students on the Flagstaff Mountain Campus.

Minimum Qualifications

• Undergraduate Bachelor’s Degree
• 2-3 years of relevant experience, OR
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Master’s Degree in Higher Education Administration, Counseling, or related field (completed by start date)

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of inclusive supervisory practices and principles
• Knowledge of planning and organizing events while assessing community needs
• Knowledge of and sensitivity to the obstacles and challenges faced by marginalized students
• Knowledge of conflict mediation, crisis response and management.
• Knowledge of building needs and mindfulness of potential improvements; facilities management skills
• Knowledge of health, safety, and emergency preparedness policies and procedures.
• Knowledge of current physical health, mental health, alcohol and drug use, and social issues on university campuses.

Skills

• Customer service skills.
• Active listening skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Abilities

• Balances competing priorities.
• Possesses strong leadership practices.
• Establishes and maintains effective working relationships.
• Communicates effectively.
• Problem solving, organizational, and analytical capabilities.
• Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees’ right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $42,000. Annual salary commensurate with candidate’s qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU’s BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee’s start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

July 3, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the “Apply” button on this page. You must submit your application by clicking on the “Submit” button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus – on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, [email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=607043&PostingSeq=1

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