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Software & Technology
New Wave People Hiring for Customer Support Specialist Job at Albany, NY Full Time
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LONG TERM ASSIGNMENT
Shifts: Mon – Fri between the hours of 8:00 am and 5:00 pm.
Shifts: Mon – Fri between the hours of 8:00 am and 5:00 pm.
Job Duties:
- Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
- Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
- Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies
Required Experience:
Three to five years of experience in the following:
- IT customer support and training
- Computer installation, diagnosis and repair
- Network & standalone printer installation, diagnosis & repair
- Basic troubleshooting scanners and other peripheral devices
- Microsoft Office Suite / Office 365 troubleshoot / desktop support
- Virtual meetings tools including MS Teams, Zoom and WebEx
- Windows 10 desktop support
- VPN and remote technical support
- Adobe Pro troubleshoot / desktop support
Required level of education:
Associated degree in Information Tech. or computer related (ex: Information systems, computer science etc.)
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