City of Dallas, TX Hiring for IT Manager (Desktop Support) Job at Dallas, TX Full Time

The Manager-Information Technology (Desktop Support ) manages, oversees, and provides oversight for the development, coordination, implementation, and completion of the Information Technology resources, equipment, configuration, instrumentation, and operation.

Provides the coordination, planning, scheduling, development, acquisition, and maintenance of city-wide computer application systems such as: payroll, police and fire dispatch, and 9-1-1 systems, and water billing; manage the 24 hour/day, 365 day/year operation of the Data Processing Center; or plan, acquire, and manage all internally and externally developed LAN, WAN, and PC operating software. The manager is focused on Support of Desktop and Service Desk.

1 Manages activities of technical staff, supervisors, radio technicians, and other contractors performing information technology work for the City and its departments; develops guidelines, procedures, policies, rules, and regulations and oversees budget and completion.

2 Identifies needed areas of change and makes recommendations to improve operations; directs, supervises, and manages others to implement corrective action.

3 Performs equipment assessments and evaluations; monitors and oversees technical staff performing work on various projects, equipment, and instrumentation; works with staff to ensure activities remain on budget and on schedule with limited impact or disruption of services and communications.

4 Reviews and evaluates plans, activities, and work; engages with technicians on current configuration or instrumentation troubleshooting; provides expertise, direction, and management to ensure smooth communications and consistent operational functionality of all equipment and general information technology applications.

5 Plans, assigns, delegates, and manages the work of subordinate staff; participates in hiring, manages work quality, delivers performance feedback, and manages payroll activities.

6 Establishes short-, mid- and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.

7 Oversees the preparation of management and productivity reports and studies; manages and oversees billing, procurement activities, and equipment management.

8 Serves as primary point of contact on configuration, programming or other information technology projects; meets with customer representatives regularly on project status to provide effective coordination, facilitation, and completion; analyzes business problems and makes recommendations for adjustments, purchases, and other information technology solutions.

9 Performs any and all other work as needed or assigned.

EDUCATION:

• Bachelor’s degree in computer science, information technology or business field.

EXPERIENCE:

• Seven (7) years experience managing the delivery of IT services involving one (1) or more of the following areas:
• Human Resources
• Financial or Enterprise Resources Planning (ERP) applications/ systems.

EQUIVALENCIES:

• High school diploma or GED plus eleven (11) years of the required experience will meet the education and experience requirements.
• An associate degree in any field plus nine (9) years of the required experience will meet the education and experience requirements.
• A bachelor’s degree in a non-specified field plus nine (9) years of the required experience will meet the education and experience requirements.
• A master’s degree in a specified field plus five (5) years of the required experience will meet the education and experience requirements.

LICENSES/CERTIFICATIONS:

• Valid Driver’s License

OTHER REQUIREMENTS:

• No FELONY or Class A misdemeanor convictions.
• No Class B misdemeanor conviction within the last ten (10) years.
• No family violence convictions
• Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge

1 Knowledge of local, state, and federal laws and regulations.

2 Ability to manage Information Technology activities to ensure effective operations.

3 Ability to establish and obtain operating goals and objectives.

4 Ability to devise solutions to administrative problems and to plan, assigns, and/or supervises the work of others.

5 Ability to develop and evaluate administrative polices and procedures.

6 Ability to disseminate information through the preparation concise reports.

7 Ability to supervise and manage a staff, assign work, and give performance feedback.

8 Ability to administer budget.

9 Communicating effectively verbally and in writing.

10 Establishing and maintaining effective working relationships.