NTT DATA Hiring for Manufacturing – Oracle Financials Support Specialist – US Remote Job at Madison, WI Full Time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Oracle Financials Support Specialist to join our team. This position will work remotely from your home office located within the US. Occasional travel to client office may be required, as needed.

Job Responsibilities Include:

• Resolve technical and operational problems in a timely fashion
• Respond to customer queries and concerns promptly
• Work requests would include minor / major enhancements & support issues via tickets
• Be able to manage user expectations & responsive to needs / deadlines
• Work with offshore resources (functional & technical)
• Create associated documentation for the applications – ensure that all documents meet established content standards
• Work with other business users and IT users to resolve reported issues with oracle EBS financial modules leveraging database, application, and development support expertise
• Involved in the month-end and year end close of financial modules to ensure timely close of accounting periods
• Translate requirements, troubleshoot customer requests for assistance and solve them as expediently and effectively as possible
• Interact with internal teams and vendors in troubleshooting software deficiencies
• Understand product configurations to provide technical solutions to customer inquiries
• Effective communication with customers and external vendors
• Coordination and management of meetings with necessary parties
• Identify the cause and recommend resolutions and document process and technical content updates
• Train and mentor other members of the technical support team
• Collaborate with customers and teammates to ensure customer satisfaction
• Develop documentation, FAQ’s, and knowledge-based articles, and other self-service offerings to improve overall customer satisfaction

Basic Qualifications:

• Minimum 8 years of experience in Oracle E-Business Suite R12, Oracle E-Business Suite 11.5.10
• Minimum 5 years of experience in Oracle Advanced PL/SQL

Preferred Skills:

• Good functional knowledge and experience in financial modules (AP, AR, GL, FA, CM, and XLA) modules
• Experience in SCM modules
• Good communication, presentation, and documentation skills

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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For Colorado Candidates:

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay range for this role is $66,000 -109,000. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Nearest Major Market: Madison

Job Segment:

ERP, Oracle, Database, Cloud, SQL, Technology

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