NBH Bank Hiring for Fraud Specialist at Denver, CO  Full Time

It starts with our culture …

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

That’s the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

As a Fraud Specialist, you will investigate and analyze statistical data on accounts to detect and mitigate losses to the Bank and to the client. Review system generated fraud alerts to determine if unusual account activity is present or further research is required and document results. Refer suspicious or unusual activity to Fraud investigators and assist in investigations, including documentation of findings from alerts and referrals from internal departments to mitigate loss to the Bank and the client. Review new client alerts to identify potential fraud risk in new accounts. Understand and ensure compliance with regulations and laws governing disputed transactions. Respond promptly and professionally to internal and external clients regarding resolution of issues. Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced client satisfaction. Participate in special projects as needed. Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. Interacts with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.

As a Fraud Specialist, you will review and research system generated fraud alerts to identify unusual account activity. If fraudulent activity is identified, you will be responsible for ensuring appropriate steps are taken to mitigate losses to the Bank and the client. You will work with Fraud Investigators to create and update fraud cases including documenting findings and preparing reports as necessary.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• Associate’s degree in business, criminal justice or related field or
• One (1) year of relevant job experience in fraud analysis, investigations, risk management or related banking field; or a combination of two (2) years of experience within various related banking roles (banking center, fraud, security or other back office functions that includes fraud analysis or investigation.

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

• Passionate and motivated self-starter
• Strong oral and written communication skills with the ability to clearly and concisely articulate issues.
• Ability to think analytically and apply critical thinking skills to issues.
• Ability to interact with others in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.
• Ability to prioritize competing demands and effectively manage multiple tasks and/or projects.
• Ability to set expectations on delivery dates and milestones.
• Proficient in MS Office applications, which include Outlook, Word, Excel, and PowerPoint.
• Strong customer service skills with the ability to interact in a professional manner with both internal and external customers.
• Capacity to work with multiple computer and software systems

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• Office setting with traditional hours.
• An associate must be able to work overtime to the extent necessary (typically no more than 5%).

Benefits:

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered .

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.

Thank you for your application!
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

• Colorado, USA