Morris Cerullo World Evangelism Hiring for IT Help Desk I Job at San Diego, CA Full Time

Morris Cerullo World Evangelism, a Christian Ministry, is hiring a full-time Help Desk Administrator. The primary responsibilities of this position are to work with internal customers to aid and resolution to IT-related issues. Responds to telephone calls, email, and personnel requests for technical support all departments.

Documents, tracks, monitors, and coordinates with other team members on issues to ensure a timely resolution. May assist with equipment acquisitions, deployments, upgrades, tracking, repair, and recycling.

PRIMARY RESPONSIBILITIES:

• Serves as the primary responder for Help Desk requests in support of 100+ users onsite and at remote locations. Works with users on-site either in-person or via remote desktop tools in San Diego, Canada, and UK based offices.
• Performs technical support to ensure that hardware and software resources function optimally. This includes, but is not limited to desktop computers, laptops, printers, projectors, mobile devices, Windows 10, Apple Mac OS, Microsoft Office applications, Office365, Zoom meetings, WiFi, VPN, POS, as well as Apple computers and applications for our Graphics and Web Content Departments.
• Issues computers to new users and completes the necessary set-up requirements, as well as programming VoIP desk phones.
• Liaises with third-party vendors of printer support to ensure that on-hand supplies are sufficient, and printers are well maintained.
• Troubleshoots any operational or connectivity issues that adversely impact our network.
• Completes needs assessment to proactively recommend equipment needs.

• Other duties as assigned.

CORE CAPABILITIES AND COMPETENCIES:

• Working knowledge of TCP/IP protocols and network troubleshooting.
• Ability to communicate technical concepts effectively in writing and verbally.
• Able to complete needs assessment and communicate recommendations to the IT Manager as appropriate.
• Ability to follow written or verbal instructions, and complete work accurately and thoroughly while meeting deadlines with minimal supervisory oversight.
• Ability to work independently and as a team member as appropriate with diverse groups and individuals.

PREFERRED EDUCATION AND EXPERIENCE:

• Technical school or degree in computer science/engineering or equivalent work experience or Microsoft certifications.
• One plus years of related work experience.
• Familiarity with cloud-based services such as SharePoint and OneDrive are a plus.
• Experience with Local Area Network is a plus.

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Initials/Date
Cisco and/or Microsoft certifications is a plus.

POSITION TYPE AND HOURS OF WORK:
This position is a part of an IT team that provides 24/7 support to standard business operations and events for MCWE and the Legacy International Center. Therefore, the workdays, hours, and shifts may vary. The members of the IT team may be required to work beyond their customary workdays and hours to complete critical and time-sensitive tasks. Must be able to work nights, holidays, and weekends, as needed.

TRAVEL:

Some local travel may be required.

WORK ENVIRONMENT:
This job operates on a large campus with multi-story buildings, hotel, restaurants, theatres, performance spaces and uneven outdoor areas (e.g., steps, ramps, and gardens) that are open to the elements and changing weather conditions. This position requires regular interaction with staff and other device users. Noise levels will occasionally be high due to equipment, movies, musical and theatrical performances, and other factors. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS AND ABILITIES:

• This position requires the ability to navigate throughout a large campus with indoor and outdoor work and event spaces.
• Regularly required to use hands to finger, handle or feel, reach with hands and arms, and talk or hear.
• Regularly lift, carry, push, or pull objects 50 lbs. or more; occasionally team lift and/or move objects that weigh more than 50 lbs.
• Regularly required to sit, stand, walk, and occasionally stoop, kneel, crouch, crawl, climb or balance.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
• The physical demands described above must be met by an employee to successfully perform the essential functions of this job.
• External and internal applicants, as well as position incumbents who are or become disabled, as defined under the American with Disabilities Act, must be able to perform the Essential Job Functions either unaided or with the assistance of a reasonable accommodation, if such is determined, on a case-by-case basis.

Job Type: Full-time

Pay: $27.30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Education:

• Bachelor’s (Preferred)

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)
• Help Desk: 1 year (Preferred)

Work Location: One location