Moe’s Limousine & Black Car Service Hiring for Dispatcher/Customer Service Representative – Lincoln, RI Job at Lincoln, RI Full Time

Moe’s Limousine & Black Car Service, Lincoln, RI-based, locally & family-owned, have a full-time dispatcher / customer service positions opening for our corporate and leisure clientele. We are a well-established Limousine Service operation with a reputation for exceptional service and the highest standards in the industry. We are seeking qualified, like-minded candidates to grow and succeed with our team.

– Essential Dispatch/Customer Service Duties:

• Ensure that all customers are picked up on-time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment and communicating to the appropriate source, any damage, loss or abuse of either.
• Interact with office staff, managers, clients and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include assisting with reservations, quotes, changes or cancellations.
• Handle customer complaints immediately, courteously and efficiently.
• Report any problems with any reservation, by creating an incident report in the specific order in the Odyssey program.

– Qualifications:

• Must be knowledgeable of airports, hotels & entertainment venues. Knowledge of Rhode Island / Boston Area.
• Must be familiar with a Limousine Dispatching program **Limo Anywhere**.
• Excellent customer service skills a must and able to communicate effectively with clients and chauffeurs.
• Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks
• High degree of accuracy and attention to detail
• Computer literate able to update flights, maps, etc.
• Ability to work in a fast-paced environment and make quick and precise decisions.
• Experience in the limo industry a must.
• Ability to make good judgement and decision in handling client’s situation.
• Heavy dispatch and customer service experience a huge plus.
• Must be knowledgeable of Microsoft Office

Job Type: Full-time

Pay: $16 – $20/ Hour

Benefits: Paid Time-Off

Hours: Monday-Friday 8 Hours; Potential Overtime

– Experience:

• Customer Service: 3+ Years (Preferred)
• Dispatching: 3+ Years (Preferred)

– Education:

• High School Diploma or Equivalent

Please reply with resume in word or pdf format with contact information.

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dispatchers: 3 years (Required)
• customer service: 3 years (Required)

Work Location: One location