About the Job
Thank you for considering Mile Auto as your next place of employment. Mile Auto is a pay-per-mile car insurance company designed for lower mileage drivers. We believe people deserve fairness, transparency, and privacy, which is why our customers only pay for the miles they drive and their driving habits are not tracked by invasive apps or devices. Our insurance is currently sold in Arizona, Georgia, Texas, Illinois, Ohio and Oregon and we are on track to expand our presence significantly within the year. It is an exciting time to be at Mile Auto. As a Customer Service Representative, you will be handling calls from Customers regarding their existing policies, as well as inbound calls driven in by Internet, Email and Third-Party Marketing. You will consult customers on their insurance needs and match the correct coverages and benefits to convert calls into customers.
You’d be a great fit if you are:
A licensed Front Lines Liaison: You rise to the role of representing Mile Auto, you believe in our product, enjoy connecting customers to the right products for their individual needs and confidently resolve policy issues for existing customers. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our customers. A Passionate Seller: When a call comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Mile Auto customers.
Responsibilities
Communicate with customers via phone, email and chat
Assist existing customers with payment, policy change and underwriting concerns
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer’s needs
Data and underwriting entry in various platforms Qualifications
At least 1 year of experience in sales and/or customer service
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Excellent analytical and decision making skills
Ability to multi-task, organize, and prioritize work
Preferred Qualifications
Full P&C or sub agent licensed
Experience in customer service and/or sales in auto insurance
Job Type: Full-time
Pay: $16.00 – $26.00 per hour
Benefits:
Contract type:
Weekly day range:
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Work Location: Remote
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