Doren, Inc Hiring for CSR – Customer Service Representative Job at Wampum, PA Full Time

When you join Doren, Inc., sister company of the R.I. Lampus Company, the region’s premier supplier of hardscape and brick/masonry products, along with design inspiration for any outdoor-living project, you become part of a team that has been providing exceptional customer service and unparalleled technical support in the region for over 95 years spanning three generations.

This is an excellent opportunity to develop your customer support career in a versatile role with broad responsibilities across all company functions to assure customer satisfaction, support sales opportunities, provide operations support, and execute internal projects and process improvements.

As a critical member of our high-performance team located in Wampum, the Customer Service Representative will deliver excellent client service and thrive as the vital connection between our customers and the R.I. Lampus/Doren, Inc. teams.

Responsibilities include:

• Answer incoming phone calls for the Wampum location and transfer customers to the appropriate department/staff
• Process phone orders and enter order data into CRM system
• Greet, attend to and place orders for front desk customers
• Answer basic technical/product customer questions and elevate questions to the Sales or Dispatch teams as needed
• Inspect loaded trucks with order paperwork to ensure accuracy
• Receive raw materials into the CRM system, sort receipts, and send paperwork to the Production and Accounting teams
• Perform all other duties as assigned

Qualifications and Skills:

• Minimum two years’ customer service, client support, or warehouse administrative experience preferred
• Familiarity with masonry, construction, or related industry preferred
• Team player with a strong ability to communicate and establish a phone rapport with customers
• Business acumen, analytical skills, strong organizational ability, and an excellent attention to detail
• Exemplify professionalism and initiative, with a ‘roll up your sleeves’ attitude
• Proficiency with Microsoft Office software, ERP or CRM experience a plus

Pay starting at $16.00 per hour depending on experience.

Grow your career with Doren, Inc., we offer a full compensation and benefits package, along with the opportunity for professional growth with a company who focuses on our clients and service.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: One location