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Microsoft Hiring for Launch Manager – United States Healthcare Benefits Programs at Redmond, WA Full Time
OverviewJoin us and become a vital part of theHuman Resources Services and Digital Employee Experience (HRSDEE) organization, contributing significantly to the overall enhancement and effectiveness of our employees’ Human Resources (HR) experience across Microsoft! HRSDEE provides the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted support, and digital transformation. As the Launch Manager – United States Healthcare Benefits Programs within the HRSDEE Services organization, you will play a crucial role in delivering high-quality, complex, high impact launches and strategies to business leaders, managers, employees, and the HR Community. You will collaborate closely with multiple HR and business stakeholder groups, particularly with the U.S. Healthcare Benefit Program, to ensure successful launch execution and ongoing support. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesRisk Assessment and Mitigation Evaluates increasingly complex launch risks landscape and communicates risks to internal and external stakeholders. Develops mitigation plans or acceptance of increasingly complex risks. Planning and Execution Develops increasingly complex, high-impact launch plans and strategies (e.g., readiness) to be delivered through a business model. Considers launch inputs, requirements, risks/issues, impact, and scenarios to capture a working launch plan. Follows the Operational Delivery Lifecycle (ODLC) project lifecycle framework from concept to release for increasingly complex, high-impact launches. Coordinates with multitude of stakeholders and cross-functional teams in Microsoft (e.g., benefits program, service delivery, finance, legal, business planning, operations, and engineering) to ensure successful execution against planned launch and capability deliverables. Builds synergies across groups and models leadership principles to successfully plan and execute increasingly complex launches. Post Launch Evaluates or supports evaluation of success metrics for increasingly complex, high-impact launches post execution. Obtains feedback from partners and customers via multiple tools (e.g., responses to pulse survey, customer or partner sentiment survey) and develops insights on launch performance and customer needs. Examines increasingly complex, high-impact launches to troubleshoot any issues and ensure smooth running of the capability executed. Prepares for the transition phase after the window or warranty period to unload the responsibilities of the new capabilities from the launch team. Monitors post-launch health, drives user-adoption, and introduce interventions based on thematic problems. Supports increasingly complex escalations and provides inputs to Program Owners, Workstream Leads or Launch Managers. Change Management Prepares business users for change due to implementation of new launches. Implements and monitors changes/adoptions. Partners across teams to engage and prepare audiences and evaluates results of the changes/adoptions. Facilitates information sharing of change through various tools and employee platforms. Specialty Responsibilities Translates increasingly complex requests/obligations/needs from all stakeholders and partners into specific requirements and launch goals to operationalize capabilities from concepts to release. Demonstrates deep knowledge of the broad operational, functional areas, their requirements, and interdependencies to translate marketing strategies into operational capabilities for increasingly complex, high-impact launches. With minimal direction, represents project specifics to internal teams and stakeholders. Defines success outcomes for the launch (e.g., adoption target, time taken to onboard the partners, the number of missing requirements and changes implemented). Garners support with stakeholders for the roadmaps, deliverables, and objectives of the increasingly complex launch and includes them in all phases (e.g., design, plan, execution) to avoid missing requirements. Brings stakeholders in at the right time, communicates progress and implications for the industry launch to drive alignment, and identifies gaps to ensure risks are covered. Manages and prioritizes investments and increasingly complex, high-impact launch projects from concept to release, across a portfolio ensuring alignment to go-to-market (GTM) strategies and priorities. Drives messaging and communication for Industry Launch Planning across all levels of the organization to drive awareness and alignment on plans, roadmaps, and implications for the portfolio. Addresses expansion blockers and supports escalations between partners and stakeholders as needed. Develops customer-oriented solutions and manages acceptance and resolutions of issues. Identifies, tracks, and manages escalations or increasingly complex launch issues and risks, change control, cross-group orchestration, and milestone through effective mitigation strategies and contingency plans to ensure a consistent, predictable, and measurable launch experience. Develops new or improves launch capabilities that make it easier to do business with Microsoft and engages in continuous improvement of partner operational excellence by collaborating across internal teams. Leverages data and knowledge of launch and partner processes to identify and bring insights to optimize launch processes and infrastructure, spot gaps and opportunities in processes, accelerate partners’ transformation, and increase partner productivity. Assesses increasingly complex launch processes to streamline faster delivery time to market while ensuring compliance with all legal, trade, and other regulatory guidelines. Incorporates internal business requirements and needs of audience, end users, customers, and stakeholders into increasingly complex launch design and execution. Writes the team-specific increasingly complex launch requirements and communicates them to launch managers, program owners and stakeholders. Participates in decision-making meetings to define team-specific launch requirements. Collaborates with launch v-teams to ensure all business functions adapt to launch. Supports or executes all fulfilment deliverables (e.g., launch readiness materials) for owned functions to a high standard and in a timely manner. OtherEmbody our culture and values
ResponsibilitiesRisk Assessment and Mitigation Evaluates increasingly complex launch risks landscape and communicates risks to internal and external stakeholders. Develops mitigation plans or acceptance of increasingly complex risks. Planning and Execution Develops increasingly complex, high-impact launch plans and strategies (e.g., readiness) to be delivered through a business model. Considers launch inputs, requirements, risks/issues, impact, and scenarios to capture a working launch plan. Follows the Operational Delivery Lifecycle (ODLC) project lifecycle framework from concept to release for increasingly complex, high-impact launches. Coordinates with multitude of stakeholders and cross-functional teams in Microsoft (e.g., benefits program, service delivery, finance, legal, business planning, operations, and engineering) to ensure successful execution against planned launch and capability deliverables. Builds synergies across groups and models leadership principles to successfully plan and execute increasingly complex launches. Post Launch Evaluates or supports evaluation of success metrics for increasingly complex, high-impact launches post execution. Obtains feedback from partners and customers via multiple tools (e.g., responses to pulse survey, customer or partner sentiment survey) and develops insights on launch performance and customer needs. Examines increasingly complex, high-impact launches to troubleshoot any issues and ensure smooth running of the capability executed. Prepares for the transition phase after the window or warranty period to unload the responsibilities of the new capabilities from the launch team. Monitors post-launch health, drives user-adoption, and introduce interventions based on thematic problems. Supports increasingly complex escalations and provides inputs to Program Owners, Workstream Leads or Launch Managers. Change Management Prepares business users for change due to implementation of new launches. Implements and monitors changes/adoptions. Partners across teams to engage and prepare audiences and evaluates results of the changes/adoptions. Facilitates information sharing of change through various tools and employee platforms. Specialty Responsibilities Translates increasingly complex requests/obligations/needs from all stakeholders and partners into specific requirements and launch goals to operationalize capabilities from concepts to release. Demonstrates deep knowledge of the broad operational, functional areas, their requirements, and interdependencies to translate marketing strategies into operational capabilities for increasingly complex, high-impact launches. With minimal direction, represents project specifics to internal teams and stakeholders. Defines success outcomes for the launch (e.g., adoption target, time taken to onboard the partners, the number of missing requirements and changes implemented). Garners support with stakeholders for the roadmaps, deliverables, and objectives of the increasingly complex launch and includes them in all phases (e.g., design, plan, execution) to avoid missing requirements. Brings stakeholders in at the right time, communicates progress and implications for the industry launch to drive alignment, and identifies gaps to ensure risks are covered. Manages and prioritizes investments and increasingly complex, high-impact launch projects from concept to release, across a portfolio ensuring alignment to go-to-market (GTM) strategies and priorities. Drives messaging and communication for Industry Launch Planning across all levels of the organization to drive awareness and alignment on plans, roadmaps, and implications for the portfolio. Addresses expansion blockers and supports escalations between partners and stakeholders as needed. Develops customer-oriented solutions and manages acceptance and resolutions of issues. Identifies, tracks, and manages escalations or increasingly complex launch issues and risks, change control, cross-group orchestration, and milestone through effective mitigation strategies and contingency plans to ensure a consistent, predictable, and measurable launch experience. Develops new or improves launch capabilities that make it easier to do business with Microsoft and engages in continuous improvement of partner operational excellence by collaborating across internal teams. Leverages data and knowledge of launch and partner processes to identify and bring insights to optimize launch processes and infrastructure, spot gaps and opportunities in processes, accelerate partners’ transformation, and increase partner productivity. Assesses increasingly complex launch processes to streamline faster delivery time to market while ensuring compliance with all legal, trade, and other regulatory guidelines. Incorporates internal business requirements and needs of audience, end users, customers, and stakeholders into increasingly complex launch design and execution. Writes the team-specific increasingly complex launch requirements and communicates them to launch managers, program owners and stakeholders. Participates in decision-making meetings to define team-specific launch requirements. Collaborates with launch v-teams to ensure all business functions adapt to launch. Supports or executes all fulfilment deliverables (e.g., launch readiness materials) for owned functions to a high standard and in a timely manner. OtherEmbody our culture and values
