Locus Recruiting Hiring for Level 1 Help Desk Associate Job at Kansas City, MO Full Time

Locus is a nimble, experienced consulting team specializing in information security, cloud computing, networking, and infrastructure. We have extensive experience delivering technology solutions in the Network, Cloud, and Security arenas to some of the largest companies in the world. Candidates are treated like unique individuals, not a commodity, and our career experts are committed to understanding all aspects of a candidate’s wants and needs in order to find the best possible fit.

Locus is currently searching for a Help Desk Associate for our client. This is a full time (40 hours per week, contract position on-site in Kansas City.

Requirements:

Perform ticket resolution within troubleshooting guidelines

Escalate any issues that are unable to be resolved

0-2 years of related experience

Solid computer security/authentication knowledge

MS Office suites

MS Windows

Google Suite Platform

Basic understanding of Cisco Networks

Basic understanding of Active Directory

Strong communication and soft skills

Bilingual (Spanish) is a plus