Recruiter at THLLC Hiring for IT Infrastructure Engineer Job at Cypress, TX Full Time

Job description

General Summary

Reporting directly to the Regional IT Infrastructure Manager, the Lead IT Infrastructure Engineer provides technical skills, planning, and functional accountability as a representative for Infrastructure operations and projects within the US IT Infrastructure Team. This role acts as a subject matter specialist in the area of IT infrastructure, with breadth and depth in several related technologies, solutions, and services. This position works in a team setting, sharing information and assisting other colleagues and business departments. In collaboration with management and service providers, this role plays an integral part in project management, execution and ongoing sustainment of the production environment to ensure the efficient operation of Company infrastructure systems. The candidate will work closely with the Regional IT Team in Houston and the Global IT Team in Canada.

Principle Duties & Responsibilities

• Ensure operational stability and reliability of the IT infrastructure that supports the productivity tools and business systems of Company.
• Provides project management for Infrastructure related projects.
• Accountable for communicating effectively with business leaders regarding all tasks within scope.
• Responsible for the delivery and administration of IT Infrastructure services as required, including:

* Cisco Route/Switch Networking Infrastructure

* Cisco/Fortinet Wireless Network Infrastructure

* Cisco/Fortinet Firewall and IPSec VPN Infrastructure

* Network Monitoring, Optimization, and Security

* Cisco Call Manager VoIP Infrastructure

• Responsible for recording all events and corresponding actions related to incident management in the current Service Desk information system and/or the IT change management tracking tool.
• Participate in IT architectural and engineering services (solution design, research of new technology, project architecture and project execution).
• Review and recommend enhancements for delivering infrastructure that will support current and future business system initiatives.
• Create and maintain inventory of all equipment and licenses within scope of this role.
• Create and maintain up to date documentation of infrastructure systems.
• Work with vendors on various infrastructure projects.
• Provide mentorship to others on team.
• Provide Tier II support to the Service Desk as needed.

Qualifications

• Degree in Computer Science or other related field, or equivalent experience.
• 5+ years’ experience directly supporting complex Cisco and/or Fortinet network infrastructures.
• Cisco Certified Network Associate (CCNA) or higher (Routing/Switching and/or Wireless)
• Fortinet Network Security Expert (NSE 5) or higher desired.
• Advanced knowledge of IT infrastructure network best practices and protocols, including 802.1x authentication, BGP, DHCP, DNS, IP, OSPF, TCP, and UDP.
• Advanced knowledge in carrier communications technologies, including DIA, LTE, MPLS, and IPSec VPN.
• Experience in creating and managing device certificates from Certificate Authorities.
• Experience in client support and customer service.
• Proven technical documentation skills.
• Takes initiative to identify opportunities and/or issues and ensures appropriate action is taken.
• Strong analytical, communication, and process skills.
• Proven ability to successfully collaborate with a group of systems and business professionals.
• Ability to lift up to 50lbs of equipment.
• Ability to travel up to 15% of the time.

Additional experience considered an asset:

• Cisco Call Manager / Unity Connection
• Microsoft Teams Voice
• Network management tools, including FortiAnalyzer, FortiManager, SolarWinds, out-of-band server management
• Virtualization technologies, including Microsoft Hyper-V, VMware ESXi/vCenter
• NetApp storage technologies and management tools
• Networked security access systems and camera infrastructure
• ITIL Framework Exposure
• Project Management experience in small/medium sized IT Infrastructure projects
• Fluent in Spanish

Job Type: Contract

Pay: $85,000.00 – $124,650.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location