The Associate Customer Service Representative provides timely, accurate and responsive information and service to our policyholders and agents for Personal lines products, plans and programs. May independently solve problems of limited scope and complexity. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.
Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. The paid training is Monday – Friday between the hours of 7:00 am -7:30pm EST (40 hours per week) for 12 weeks.
After training and onboarding is completed, go-forward shifts will be between the hours of 1:30pm-10pm EST. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week. Shifts may be subject to change in the future based on business needs to a shift of 11:30am – 8pm EST.
Responsibilities:
High School Diploma/GED
7
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