Koury Corporation Hiring for IT Support Specialist Job at Greensboro, NC Full Time

Koury Corporation
IT Support Specialist

Job Overview

The IT Support Specialist is responsible for the installation, maintenance, and troubleshooting of computer hardware, systems, and software for a company of 1000 employees. They will be an integral part of the Information Technology team, supporting three hotels and a corporate office within Greensboro, NC. Currently, this is an on-premises position with the required ability to travel between each location depending on need.

Responsibilities

· Receive, install, and configure new computers and peripherals as required

· Work with vendors to troubleshoot any point of sale or property management system issues

· Respond to service requests from the help desk system, email, and phone calls

· Ensure requests are completed in a timely manner and that supervisor is updated regularly of any unresolved issues or potential high-risk IT situations

· Resolve technical issues related to network or service interruptions

· Attend in-person meetings with end users to analyze, troubleshoot, and diagnose hardware and system problems

· Create training materials pertaining to computer troubleshooting and usage

Qualifications

· An associate degree or higher in information technology or a related technology field is preferred

· Industry-specific certifications in relevant technologies or software in lieu of degree may be considered

· 2-3 years of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

· Comfortable assisting others in person, and working through company help desk software, in addition to other remote access programs

· Professional written and interpersonal skills are essential when communicating with customers and clients

Skills required.

· Intermediate knowledge of Windows Operating Systems

· Working knowledge and troubleshooting ability for all Microsoft Office products including Outlook, Word, Excel, SharePoint, OneDrive, and Teams

· Working knowledge of Active Directory, Azure AD, and Microsoft 365 administration is preferred

· Hospitality systems and POS experience is highly valued

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Greensboro, NC 27403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Preferred)

Work Location: One location