KnifeCenter is a busy e-commerce company and we need highly motivated, talented, computer-proficient Customer Service Representatives to join our team and work in a fast-paced environment.
Job Duties & Responsibilities:
– Answer incoming customer calls in a prompt and friendly manner, displaying an appropriate tone
of voice
– Quickly navigate through our Access based Order Management system — placing orders,
checking status of existing orders, validating orders, returns, etc.
– Responding to customer emails in a kind and professional manner while being able to quickly
move from one email to another
Candidate Qualifications:
– Solid computer literacy is a must (MS Programs especially)
– High school diploma or equivalent (Bachelor’s Degree Preferable)
– Prior Customer Service experience
– Demonstrated job stability
– Strong attention to detail, time management, and decision-making skills
– Must be comfortable working in a fast-paced work environment
– Perfect attendance. We need people who show up every day
Why work here?
A Great Work Environment:
– We offer a full benefits package
– Although we are busy, we enjoy a casual work environment
– We keep the kitchen stocked so lunch and munchies are available daily
– From the tech department, product team, customer service, and the warehouse, we function as a team. Open communication and collaboration have been the keys to our success. We welcome fresh ideas that would further contribute to our success.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Experience level:
Shift:
Work setting:
COVID-19 considerations:
Employees must be fully vaccinated to work at KnifeCenter. We have plexiglass dividers between all agents and use air filters at all stations.
Education:
Experience:
Work Location: One location
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