JCI TRANSPORTATION Hiring for Customer Service Job at Merchantville, NJ Full Time

Full Job Description

JCI Transportation is looking for a Customer Service Representative with experience in the trucking industry. Must have a working knowledge of how the CSR role is integral to all other departments including but not limited to Dispatch, Accounting, Billing, Communications, and Sales. Must possess a vibrant demeanor that is relatable to all customers, vendors, and employees. Must be knowledgeable in how to handle situations tactfully and with a delicate touch. CSR will report directly to President and VP of Sales and Operations.

The ideal candidate will be responsible for:

· Handling all incoming calls and resolve or route calls to respective departments.

· Managing email correspondence from customers and vendors.

· Scheduling pickup and delivery appointments for drivers.

· Management of receivable accounts daily.

· Managing time sensitive documents and situations efficiently.

Minimum Requirements:

• 5 Years of industry related experience.
• Strong problem solving and interpersonal communication skills.
• Ability to multitask and make critical decisions in a timely and effective manner.
• Highly efficient with technology and software including Microsoft Products.

Benefits Include

· Full time salary

· Aetna Health Insurance.

· Vacation time and Holidays.

Job Type: Full-time

Pay: From $41,500.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Merchantville, NJ 08109: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location