iPEC Coaching Hiring for IT Junior Engineer Job at Shrewsbury, NJ Full Time

Title: IT Junior Engineer

Reports to: IT Manager

Department: Information Technology

Salary Range: $65-85k, depending on experience

Location: US Based; Fully Remote

Hours: Full Time, 8:30am EST to 5pm EST (flexible)

Status: W2, Exempt

Required Predictive Index Assessment (brief 3-5 minute behavioral survey): https://assessment.predictiveindex.com/bo/11l/IT_Junior_Engineer

POSITION SUMMARY:

The IT Junior Engineer of Business Systems will work with the technical IT team, vendors, and contract resources to ensure business systems objectives of a highly integrated and automated digital environment, coordinate and track the progress of projects established by defined milestones and objectives. This role needs to have a willingness to serve the organization, as well as our students and customers. The right candidate has a collaborative but decisive personal style and is a highly effective communicator and problem solver. He/she will need to have high energy, a consistent work ethic and a transformational mindset. This role will report to the Manager of Business systems.

Responsibilities include but are not limited to:

• Work on new technologies and processes including but not limited to mobile and web applications, integrations, Learning Management Systems (LMS), CRM, custom software development and ERP/Financial systems.

• Ensure best practices are being followed (Agile, ITIL)
• Ability to support company systems and data architecture, development of online presence and maintenance, test program release upgrades, assist with data cleansing, deduplication, and data maintenance efforts.
• Support general company applications for troubleshooting purposes, document, maintain and update system-level customizations, as well as training documentation.
• Provide support for on/off boarding employees
• Provide support and troubleshooting for all IPEC systems including NetSuite, Infusion soft, Hub spot, AWS, Azure, Word press) and any other SAAS applications in the future.
• Troubleshoot and implement new technologies into the infrastructure environment
• After hours and weekends availability for troubleshooting, implementation of systems and project initiatives
• Provide training to the organization departments
• Vendor management – work with vendors from time to time on multiple initiatives

Technical Requirements

• 1 year of ERP (e.g. NetSuite) experience including customizations and workflows (Required)
• CRM and/or ERP Implementation and management experience
• Experience with SAAS and Cloud based infrastructure and Applications
• Devops experience (Nice to have)
• Microsoft 365 administration
• Experience with best practices and procedures to ensure professional product deployment (Agile, ITIL)
• Experience with video conference and Webinar software (Zoom, Teams)

• Integrations management including managed API and Webhooks, System syncs for customer and transactional data for system accuracy and triggered automations. (Nice to have)
• WordPress experience a plus
• At least 1 up to date certification in IT discipline’s Nice to Have (Agile, ITIL, Scrum, Six Sigma)
• Experience with Implementing and or supporting LMS systems (nice to have)
• Experience in IT support for an educational institute a big plus

Core Competencies:

• Ability to execute on multiple projects simultaneously
• Previous experience working in an educational IT Dept a big plus
• Exceptional Problem-Solving Capabilities
• Ability to learn new solutions quickly
• Attention to Detail
• Strong Communication Skills
• Relationship Building
• Time Management
• Self-education to keep up with new industry standards
• Documentation management

Commitment to Diversity & Inclusion

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant place to work with our mission in mind. To learn more about iPEC’s commitment, please click here: https://www.ipeccoaching.com/diversity-equity-inclusion