Benefits:
Description
This can be a fast-paced environment requiring multi-tasking as you work on tickets and receive and respond to incoming tickets. Technician receives customer service requests via phone or email to perform remote or onsite technical support for customers’ IT networks, server, desktop & laptop systems. Technician will monitor and respond to incoming support requests via phone, email and our ticketing system. Technician is responsible to attempt resolution of any ticket and escalate tickets not able to complete themselves or contact vendors for support to complete ticket as necessary. Technician will also contribute to company’s knowledgebase to maintain customer documentation and troubleshooting steps. Technician will also be required to further education through reading, research activities and certifications.
Ideal Candidate:
Essential Functions:
Knowledge & Experience:
Requirements:
Experience:
Education:
Ideal Certifications:
Required work authorization:
Physical Requirements
Disclaimer
PI199372343
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