Iona University Looking for PT – Help Desk Specialist (62080) Full Time

Job Location: New Rochelle – New Rochelle, NY

Position Type: Part Time

Education Level: High School/ Equivalent

Salary Range

$18.00 – $19.78 Hourly

Travel Percentage: No Travel Required

Job Shift: Weekend

Description

Job Description

The primary responsibility of this position is the supervision of either Ryan or Arrigoni Library including the Technology Help Desk during the weekend and/or evening

Duties and Responsibilities

• Open/Close the library building (Ryan or Arrigoni Library); conduct hourly rounds, gather/compile statistics; monitor and report facility and security issues
• Provide telephone and walk-in support to users on library services, applications and software /hardware specific to Iona College, diagnose and troubleshoot various software/hardware problems
• Generate activity tickets using the Help Desk software system and manage library transactions using OCLC WMS Library system
• Monitor functionality in Ryan classrooms and Romita Auditorium; troubleshoot network printing queues, printers, library copiers, microfiche readers, workstations, DVDs, VCRs, projection systems, etc.
• Retrieve books, articles, microfilm and videos as needed, check in/out/renew books, reserve items and ILL materials and activate library accounts, process library overdue notices
• Monitor communications from supervisors, co-workers and campus departments. Utilize resources to maintain awareness of library and campus events
• Supervise student workers
• Performs other job duties as requested by Supervisor, manager and/or department head. Schedule subject to change to accommodate the academic calendar and staffing needs