InternU Hiring for Application Support Specialist Job at Norristown, PA Full Time

Since 2006, our firm’s mission is to help undergraduates and graduates make a seamless transition from campus to their careers. Over the years we have gained an understanding what key skill sets our associates need to succeed after graduation, and what our clients are looking for in their future work force.

With that knowledge, we have developed the Jobologi Program. Jobologi is the science behind getting the perfect job and finding the perfect new hire.

How it works: All associates must be accepted into the program and must complete five experiences during their 6 or 12-month program. The Experiences: Client Work Experience, Team Building Events, Professional Development Workshops, Industry Shadowing, and health and wellness activities that will help our associates understand how to have an equal work life balance. Once all five experiences are completed, all associates will qualify for InternU’s Fingerprints program, providing scholarships or student debt relief.

Jobologi is provided to all our associates at no cost. You are compensated for every experience attended and completed.

Application Support Specialist

Position Overview Application Support Specialist provides on-going support, service delivery and customer satisfaction of our cloud-based solution offering. This position is based on individual contribution and will be responsible for scoping/delivery of customer-facing services, technical support, problem resolution, customer satisfaction and other related post-sales activities.

Requirements

• Experience providing remote technical and end user software / application support
• Knowledge of, or hands-on experience with, the following technologies:
• Enterprise Content Management Software
• Intelligent Capture Software
• Work Flows
• Virtualization
• Access control and authentication (AD, LDAP, SAML, etc.)
• Networking and connectivity (DHCP, DNS, Terminal Services, etc.)
• Microsoft SQL, DB2 or other database technologies
• Java, XML
• Experience providing remote support
• Capacity to think creatively to provide solutions to various challenges and problems as they present themselves
• Proven capacity to excel in a fast-paced, multi-faceted, team environment
• Excellent communication skills and problem solving abilities
• Well-developed interpersonal and organizational skills; detail-oriented, highly motivated and self-starter skills
• Willingness to assume occasional off hours assignments

Desired Skills (not required to be considered for the position)

• Previous experience in the development and/or support of J2EE applications and/or multi-tier enterprise applications
• Experience using Jira and/or SupportForce (SalesForce.com) to track and manage cases (support tickets).
• Software-as-a-service (SAAS) industry experience a plus
• Experience supporting IBM FileNet and/or IBM Datacap applications a plus

Responsibilities

• Provides service delivery in accordance with contract obligations and/or Service Level Agreement terms
• Provides both pro-active and reactive support to customer base
• Provides both pro-active and reactive support of Miria Applications and Infrastructure
• Maintain awareness of all relevant product developments and releases and ensure the transfer of useful knowledge within Operations to ensure effective information sharing and advice to customers and partners
• Supports the identification of new opportunities and delivery of new service offerings to increase revenue
• Works directly with the product development team to determine market needs, test new products and collaborate on the future direction of the company’s offerings