Integer Hiring for IT Service Delivery Technician Job at Raynham, MA Full Time

Job description

Job Summary
The primary purpose of this position is to provide first and second level support for the enterprise client computing environment including desktops, laptops, printers, mobile devices, phones, peripherals and client software. Support is provided in person, over the phone and via e-mail to local and remote Associates.

• Adheres to Integer’s Values and all safety and quality requirements including, but not limited to: Quality Management Systems (QMS), Environmental Management Systems (EMS), U.S. Food and Drug Administration (FDA) regulations, Company policies and operating procedures, and other regulatory requirements.
• Provides support for client computing hardware and software.

Configures and deploys desktops, laptops and related peripherals.

• Troubleshoots and resolves issues by utilizing Standard Operating Procedures.
• Provides technical guidance and training to internal Associates.
• Creates internal documentation and self-help articles for Associates.
• Provides outstanding services to our Associates and always exceed their expectations.
• Provides support and backup coverage for other local site support teams as needed.
• Monitors support issues at sites to identify patterns and common issues with the aim of reduce reoccurring incidents and significantly improve the quality of our service.
• Performs User Admin functions if applicable to your local site.
• Provides after hours support as needed for responsible site(s).
• Meets/exceeds SLA’s and maintains high customer satisfaction ratings.
• Performs assistance in the execution of key IT projects.
• Performs other functions as required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Raynham, MA 02767: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Active Directory: 2 years (Preferred)

Work Location: One location

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Raynham, MA 02767: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location