Inspired Technologies is looking for an enthusiastic, motivated, customer focused individual that is ready to provide front line technical support to our vast customer base.
Technical Leads (Tier 2) are responsible for creating emotionally driven experiences and relationships with our clients and team members each and every day. This position will provide front line technical support for end users, troubleshooting of server and network systems as well as dispatch to troubleshoot and remediate issues on-site for clients. Support is primarily remote, but on-site interaction and support is a part of the job. Each technical lead will escalate within and outside of the team in order to ensure client service and experience is set to the highest levels. Responsible for acting as technical escalation point and mentor for support staff as well as ticketing management and resource allocation as needed.
Essential Functions:
Must be proficient at an expert level in most of the following skills:
Must be proficient at an advanced level in most of the following skills:
Key Skills:
Not Required, but these skills/competencies are a plus:
WE OFFER:
Job Type: Full-time
Pay: $45,000.00 – $65,000.00 per year
Benefits:
Schedule:
Experience:
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